Project Manager

Position Type: Full-Time, Remote
Working Hours: EST

About the Role:
Pavago is looking for an experienced Project Manager to support our client’s enterprise-level SaaS implementation projects. This role will be responsible for overseeing the entire project lifecycle, from gathering customer requirements to coordinating the implementation and ensuring successful delivery. The ideal candidate will have strong organizational skills and a technical mindset, though deep technical knowledge is not required.

Key Responsibilities:

• Project Lifecycle Management: Oversee the full implementation of the application, from requirement gathering through to successful deployment.
• Customer Requirement Documentation: Gather and document customer requirements into Business Requirements Documents (BRD).
• Cross-Functional Collaboration: Work closely with internal teams to ensure timely delivery of the product according to customer needs and specifications.
• Training & Onboarding: Guide customers through the onboarding process, ensuring they understand how to use the system effectively.
• Risk Management: Monitor project timelines, budgets, and resources, adjusting as necessary to stay on track.
• Communication: Serve as the primary point of contact for the customer, ensuring they’re informed of project progress and any potential issues.

Required Skills & Experience:

• Experience: 3-4 years in project management, particularly within SaaS or enterprise-level applications.
• Certifications: PMP or similar project management certification is a plus.
• Technical Understanding: While deep technical knowledge is not necessary, a general understanding of SaaS implementation is ideal.
• Organizational Skills: Proven track record in managing multiple projects with tight timelines and budgets.
• Communication Skills: Strong written and verbal communication, with an ability to clearly convey complex technical concepts to customers.

What Makes You a Perfect Fit?

• Organised: You are organized, detail-oriented, and adept at managing complex projects.
• Strong Customer Focus: You have a strong customer focus and can balance both technical and project management tasks effectively.
• Time Management: You thrive in a dynamic environment and are skilled at managing competing priorities.

What Does a Typical Day Look Like?
You will spend your day managing project timelines, gathering customer requirements, and working closely with internal teams to ensure the successful delivery of projects. You’ll also dedicate time to updating stakeholders, reviewing project progress, and mitigating any risks.

Interview Process:

• Initial Phone Call: Discussion of your project management experience and understanding of SaaS implementations.
• Video Interview: Deep dive into your project management skills, technical understanding, and problem-solving approach.
• Final Interview: Meet with our client to discuss the role in more detail and confirm alignment.
• Background Check: Verify references and past project successes.

Ready to Apply?
If you have a passion for managing large projects and ensuring successful customer implementations, we’d love to hear from you!