Client Relations Manager (POS)

Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding! If you're passionate about building strong, long-term partnerships and have a background in client management—particularly within POS solutions and payment services—this is your opportunity to join a rapidly growing European fintech.

As a Client Relations Manager, you'll act as the main point of contact for our merchant clients, focusing on the delivery and optimization of POS payment solutions. You'll play a key role in ensuring a seamless client experience, driving account growth, and helping merchants get the most value from their relationship with payabl.

Key Responsibilities:

• Serve as the primary liaison for a portfolio of POS-enabled merchant accounts, ensuring high levels of satisfaction, retention, and revenue growth.
• Provide consultative support and training on payabl.’s POS systems, features, and value propositions to empower merchants and improve their payment operations.
• Understand merchant needs and business models, offering tailored solutions and strategic guidance that promote adoption and maximize usage of our POS services.
• Proactively identify opportunities for upselling and cross-selling, supporting account expansion through new products or enhanced service tiers.
• Build strong, professional relationships with decision-makers and key stakeholders within merchant organizations.
• Work cross-functionally with Sales, Product, Support, and Compliance teams to deliver a seamless merchant experience from onboarding to ongoing support.
• Collect and communicate merchant feedback, pain points, and feature requests to the Product team, helping shape future enhancements.
• Monitor and analyze key client metrics to ensure alignment with business goals and service expectations.
• Support the achievement of company revenue and growth targets by driving merchant satisfaction and loyalty.

Who You Are:

You’re a merchant advocate—solutions-focused, relationship-driven, and passionate about helping businesses succeed with powerful payment tools. You know the ins and outs of POS systems and thrive on turning client challenges into opportunities. In your world, client relationships aren’t just maintained—they’re scaled and strengthened.

• POS Payments Expert – You bring 3+ years of experience in client relations, business development, or account management within the payments or POS industry. You understand merchant acquiring, in-store transactions, and terminal solutions from the ground up.
• Merchant-Focused & Growth-Oriented – You’re a trusted advisor to your clients. You proactively engage merchants, help them optimize their operations, and spot opportunities for growth, retention, and upselling.
• POS Ecosystem Insider – You know the landscape: from hardware and integration to transaction flows and emerging retail payment trends. You’re always tuned into what merchants need next.
• Metrics-Driven Strategist – You use data and client success KPIs to shape your strategy, track performance, and continuously deliver more value.
• Confident Communicator – Whether it’s guiding a merchant through setup, pitching a new product, or handling escalations, you communicate clearly, professionally, and with purpose.
• Agile & Impact-Ready – You move fast, adapt faster, and love working in a high-growth environment. Challenges excite you, and change energizes you.
• Multilingual & Market-Savvy – You’re fluent in English and Greek, with a strong understanding of regional market dynamics and client expectations.
• On the Ground & In the Field – You’re ready and willing to travel to meet merchants, attend industry events, and strengthen relationships face-to-face.

The perks of being a payabl.er:

• Drive-in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local: Greek language classes, offered twice a week for all team members.
• Shop and Save: Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

🧭Hiring Process:

Step 1: Initial Interview – A 30-40 min conversation with our Talent Acquisition team to explore your experience and career goals.

Step 2: In-Depth Discussion – A 60-minute deep dive with the Hiring Manager to assess your skills and alignment with the role.

Step 3: Final Behavioural Interview – A team-fit assessment with our Chief People Officer and Group Chief Growth Officer of Acquiring ensuring a strong cultural and strategic match.

Ready to Join Us?

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team!

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy.