Shift Manager (Supervisor) - Operations Department

We’re looking for a highly motivated leader, energetic, knows how to engage team members, detailed oriented, someone who can multitask, strategize, and come up with creative solutions to answer our customers, be an online vocal point for our associates, Connect between several different hubs and share feedback with the company to improve our customer’s journey.

The Customer Care online Shift Managers (Supervisors) in customer care are the key point persons to ensure that our customers receive service, that pain points are flagged, and that our associates are able to work efficiently.

Is it you? Are you up for this challenge?

Important note: Work schedule: 5 shifts per week, including alternating Fridays. Hourly pay.

What you’ll be spending your time on: 

• Developing strategies online to ensure that our customers are answered within our service level agreement.
• Implement different motivation techniques to maximize the number of inquiries handled by our associates.
• Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services.
• Coordinate globally between our different operational teams and Hubs to ensure a successful shift
• Report to the business if we are meeting arc KPIs
• Handling online crisis events in order to ensure the fastest recovery and minimize the effect on our customers.
• Utilizing our tools and dashboards to monitor our shifts effectively To
• To develop creative solutions online
• To provide a professional and engaging atmosphere for our associates on the shift.

Have you done this kind of stuff? 

• 2 - 3 years of previous experience in a similar role
• Previous experience in an international call center - Live Channels
• Strong managerial skills
• High English level
• Self-learning ability
• Responsibility and ownership taking
• Problem-solving ability
• Creative thinking and innovation
• Proficient in MS Office
• Proficient Excel
• Excel under pressure

#LI-Hybrid