Account Manager - San Francisco

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.

We are seeking a proactive and customer-focused Account Manager to join our growing team. You will be responsible for building strong relationships with clients, ensuring the successful adoption of our SaaS solutions, and driving customer retention and expansion for our clients.

In this role you will: 

* Work closely with revenue cycle leaders, medical providers, product managers, and development teams both internally and externally

* Play a critical role in ensuring your clients understand PayZen’s value, and are set up for long term success

* Have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience

• Serve as the primary point of contact for assigned clients, ensuring a positive customer experience
• Proactively address customer concerns and mitigate churn risk by identifying potential issues early
• Monitor product usage and customer satisfaction to ensure client valueIdentify upsell and cross-sell opportunities by understanding customer needs
• Educate customers on best practices, new features, and product updates to maximize ROI
• Work cross-functionally with sales, product, engineering, and implementation teams 
• Provide regular status reports and insights on account performance to leadership

• 2 - 5+ years of relevant SaaS or tech account management experience in a healthcare setting, preferably within revenue cycle 
• Prior experience working with engineering and product teams a plus
• Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
• Strong analytical skills to drive decision-making and insights
• Proven ability to meet or exceed retention, upsell, and customer satisfaction targets
• Ability to create simple and powerful presentations that capture nuance and detail
• Ability to manage multiple clients, prioritize effectively, and deliver on time
• Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
• Willingness and ability to travel - approximately 10%
• Bachelor's degree preferred 

• An opportunity to positively affect the lives of thousands of patients
• A chance to join a high-growth company at an early stage
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before
• Become a key member of a collaborative, high performing team, shaping its growth and success
• Competitive pay, benefits and stock options
• Competitive pay, employer-paid healthcare, benefits, and  stock options