Patient Enrollment Representative

About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.

We are seeking a Patient Enrollment Representative to help patients access affordable care by guiding them through PayZen’s payment solutions. In this role, you will engage directly with both patients and providers, ensuring a seamless experience while driving enrollment growth.

• Drive new payment plan enrollments by presenting tailored solutions to patients, proactively identifying opportunities, and following up on leads to exceed growth targets.
• Educate patients on available payment options, ensuring they understand and commit to a plan that meets their needs.
• Build and maintain strong relationships with providers and patients, highlighting the benefits of PayZen’s platform, addressing questions and resolving issues promptly.
• Collaborate with PayZen’s internal teams to improve the enrollment process and overall customer experience.
• Provide valuable feedback to refine messaging, tools, and strategies, ensuring alignment with patient and provider needs.
• Hours of operation are Monday through Friday, 9:00 AM – 7:00 PM EST. Shifts will be scheduled within this timeframe and may vary based on business needs.

• 3+ years of experience enrolling patients in payment plans over the phone, helping them navigate options to make healthcare more affordable.
• Proven track record of exceeding enrollment goals through proactive outreach, persistence, and adaptability in driving new payment plan adoption.
• Strong communication skills with the ability to build trust with patients and providers, effectively conveying PayZen’s value and addressing concerns to foster long-term engagement.
• Experience collaborating cross-functionally to refine messaging, processes, and tools, ensuring alignment with patient and provider needs.
• Thrives in remote settings, quickly adapting to new tools and processes while proactively identifying opportunities for improvement.

• An opportunity to positively affect the lives of thousands of patients.
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before.
• A chance to join a high-growth company at an early stage.
• Become a key member of a collaborative, high performing team, shaping its growth and success.
• Competitive pay, benefits and stock options.