Enterprise Applications Lead

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and 6 time zones.

The Role 
Your Purpose is the technical ownership of a portfolio data-intensive third-party customer service, marketing and finance applications initially including Salesforce CRM, Salesforce Marketing Cloud, Salesforce Data Cloud, Segment, MixPanel, Google Analytics and Blackline with a focus on reliability and trust in data.  As an enabling function, this role works with value streams who are responsible for designing and implementing business-valuable features using these applications.

The Value Propositionof the Enterprise Applications Lead and their team of technical specialists is protecting Pepperstone’s investment into enterprise-scale applications which are typically complex to configure and manage.  The team will also uplift the user and developer experience of our large user base in these applications.

As our Enterprise Applications Lead, your key responsibilities include, but may not be limited to:

• In conjunction with our Procurement function, manage licence, consumption costs, professional services and other factors influencing our Total Cost of Ownership for applications within your remit
• In conjunction with our Data Governance & Enablement function, ensure that we develop a clear understanding of what data resides within our key enterprise applications, who owns it, where it comes from, where it goes, what it’s used for, its lifecycle and how trustworthy it is
• Create and execute environment, security and lifecycle management strategies for key enterprise applications
• Work with vendors and our Cloud function to establish operational resilience targets, risks, controls, procedures and playbooks for key enterprise applications as well as aligning to standards for observability and alerting.
• Participate in technology selection, onboarding and workload migration for new enterprise applications or for enabling new application features
• Evaluate opportunities and make recommendations for appropriate use of automation and / or third-party management services to reduce toil and operational risk for key enterprise applications
• Collaborate with other Enterprise Data functions to integrate Enterprise Applications into our wider data ecosystem, such as sourcing data from other applications, publishing events to a real-time service bus, publishing bulk data for warehousing and reporting, consuming data science models, etc.
•  In conjunction with our Principal Data Solutions Architect, articulating and governing architectural principles, patterns and playbooks for developers and users to extend our enterprise applications (for example, for which use cases might we prefer to leverage in-application reporting capabilities vs when might we want to integrate data into a data warehouse and leverage enterprise reporting capabilities?)
• Creating, tracking and publishing SLAs, RTOs, RPOs and other health metrics for key enterprise applications and creating Service Desk processes for managing standard activities with associated SLOs
• As a leader within the Enterprise Data team, your responsibilities include:       

1. Forming, engaging and retaining a high-performing team      
2. Measuring, reporting and continuously improving the delivery velocity and quality of your team’s output
3. Creating transparency of delivery effort and outcomes by aligning to best practices for  tracking work in Jira and ServiceDesk

About you

• 5+ years’ experience in roles with a focus on selecting, implementing and operating enterprise SaaS applications, ideally in FinServices or FinTech
• Ability and confidence to provide thought-leadership on contemporary application architecture, integration and operations
• Demonstrated experience of leading a team of technical specialists
• Demonstrated experience of vendor management
• Demonstrated experience of operational management of one or more enterprise applications
• Hands-on experience with at least two of the following enterprise applications: Salesforce CRM, Salesforce Marketing Cloud, Salesforce Data Cloud, Segment, MixPanel, Google Analytics and Blackline, ideally including some formal certification to evidence this
• A general understanding of contemporary cloud, application, data and security concepts, ideally in the context of architecture or solution design roles
• A willingness and aptitude to learn about new enterprise applications, at least to the level where you can converse with technical specialists who have deeper SME knowledge than you
• Critical thinking and commercial acumen, with the ability to frame application risks and opportunities in terms of commercial impact
• Ability to communicate effectively to technical and non-technical audiences
• Proactive and comfortable in working in situations with a degree of ambiguity
• Confidence in having robust conversations with vendors, auditors and internal stakeholders
• Excellent cross-functional collaboration and influencing skills

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

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