Sr. Data & Reporting Analyst

We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood.  

The Data and Reporting Analyst, Customer Experience is primarily responsible for providing senior level support in compiling analysis, report generation, and administration of analytics and survey platforms.  The position will also be responsible for participating on a senior level work output capacity on projects and driving process improvements as it relates to the Customer Experience as well as other marketing and company initiatives. Factors critical to success include the ability to meet reporting and analytic commitments, manage and prioritize multiple projects at once in a dynamic and fast paced environment, take a leadership role on projects and initiatives, and the ability to be flexible and adapt to changing department and business needs. 

• Design, build, deliver and maintain reporting for all customer data using Power BI, Excel or other data analytics tools.
• Analyze and interpret a mix of qualitative and quantitative data, construct compelling narratives, and deliver timely, accurate, actionable and business relevant metrics.
• Recognize, develop, and adopt best practices in reporting and analysis: automation, data integrity, test design, analysis, validation and documentation.
• Complete routine reporting requirements to support weekly, monthly and quarterly business insights.
• Provide administrative support on platforms within our MarTech and CXTech stacks, including, but not limited to our Marketing Automation platform, Survey Administration platform, and Power BI.
• Participate on a senior level work output level on specific projects related to surveys, customer experience, and marketing initiatives.
• Responsible for managing analytics, cross departmental communications and relationships to drive continual CX improvements in multiple business units and processes.
• Assist with the leading and shaping of our customer experience model and related initiatives.
• Work with customer experience leaders to plan and coordinate transformation and improvement of the customer experience unit and achieve business objectives.
• Collaborate across teams to create alignment between sales, marketing, customer experience and IT.
• Support team in a senior level capacity in various areas to ensure the success of the team and department.

Job Competencies

• Organizational Skills
• Time Management
• Attention to Detail
• Problem Solving/Analysis
• Project Management

Qualifications

• BA/BS degree preferred.
• Working knowledge of Power BI and data warehouse concepts and terminology required.
• Requires at least 3 years of work experience in a relevant capacity.
• Strong written and verbal communication skills to work across functions, departments and systems to drive incremental and systemic changes.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Access, Word, and PowerPoint.
• Experience with platform administration.
• Project management experience preferred.
• CX experience preferred.
• Working marketing and customer experience knowledge.

Health & Wellness

• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Fitness Reimbursement

Financial Planning

• 401(k) with Company Match
• Company-Paid Life & Disability Insurance
• Supplemental Coverage Options

Time Off & Life Balance

• PTO & Paid Holidays
• Leave of Absence Programs

Family & Lifestyle

• Perry Homes Family College Fund
• New Home & Employee Discounts
• Pet Perks, Travel Assistance, & More

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***  

Perry Homes is an Equal Opportunity Employer   

Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts.  We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels.  We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee).  If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact hrinfo@perryhomes.com.