IT Operations Manager

Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.

Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.

Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

The Opportunity

We have an incredible opportunity for an IT Operations manager to take the reins of our IT Operations team, supporting our passionate workforce across 3 countries and 4 Distribution Centres. This role is well situated to a passionate, hands on, deep thinker who is focused on continuous improvement, cyber safety and all things hardware to ensure our team is enabled and able to thrive, always! The role is designed to offer you the chance to show your impact and flex your many IT related skills across multiple exciting projects and domains.

The IT Support Manager is responsible for day to day support of Pet Circle offices and fulfilment centre, provisioning new users, managing hardware and advising on new initiatives to mechanise parts of the logistics pipeline into the future. Working closely with the DevOps/Infrastructure team you will be tasked to modernise and automate various processes to take the grind out of the day. This role is predominantly based out of the office at our main Fulfilment Centre, in Eastern Creek.

• Lead a team of two IT professionals, providing mentorship, support and guidance and fostering their professional growth and development
• Day-to-day IT support for the business. Networking, PC installation & maintenance, user accounts and more
• Plan, budget, purchase, install and support to ensure IT continues to meet the business needs
• Support our Warehouse (located in Eastern Creek) in using the right hardware and software to ensure efficient operations
• Manage third party local support services for Level 1 support in our four DC locations
• Monitor and support the visibility of the data for warehouse operationsSupport administration & security for company systems (JIRA, Confluence, GSuite, etc)
• Ensure the security of all relevant hardware and software
• Ensure 24x7 support for our warehouse who keeps feeding the nations pets
• Problem-solve in real time based on internal customer needs
• Work with stakeholders across the business, reporting to the CTO
• Work in both Windows and Mac environments

• 6+ years of experience in technical and IT operational support
• Technically relevant degree or related education
• Technical expertise across Linux systems
• Experience managing a team of at least 2 people
• Flexibility to travel interstate on an as needed or minimum quarterly basis
• Strong SQL skills for operational data investigation
• Strong communication and planning skills
• Hands-on experience with computer networks, network administration and network installation
• Experience supporting computer hardware and communications hardware
• Great team player – other team members enjoy working with you, you are happy to mentor others (and be mentored yourself), you communicate clearly and confidently with people inside and outside the technology team
• Familiarity with managing the use of office AV equipment
• Familiarity with Jump Cloud and Cloudstrike for security would be a plus
• Experience working with IT systems for Distribution of Fulfilment Centres would be a plus

Role location

We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.

Why Join?

We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:

We’re better together

We operate with humble hearts and hungry minds

Pets matter; so pets and pet parents always have a seat at our table

We’re instinctively curious. Always

Belong at Pet Circle

Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.