Support Specialist | $80K-$90K + Benefits | Industry Leading Integrated Solutions Provider

Our client is an industry-leading, award-winning integrated technology solutions provider for builders and building owners. They’ve been in business for 10+ years and are a one-stop shop for all connected building needs, including low-voltage cabling and infrastructure, network build-out, and all IP endpoints, including access control, IP cameras, Wi-Fi, and A/V. Their CEO has been featured on Fortune Magazine, acknowledging their service quality for its reliability and efficiency, and they have won the Thought Leadership Award in 2024.

Benefits:

• Dental, health, and vision insurance 
• PTO
• Retirement plan
• Quarterly performance-based bonus structure

We are seeking a Support Specialist to join our dynamic team and serve as a vital point of contact for technical support and customer service. The ideal candidate will be highly organized, detail-oriented, and customer-focused, with the ability to troubleshoot basic technical issues and coordinate with cross-functional teams to ensure excellent service delivery.

You will directly report to the Service Manager and assist him in Ticket resolutions for the existing and onboarding clients.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support via phone, email, and remote tools.
• Troubleshoot hardware, networking, and system integration issues,
• Log, track, and resolve support tickets using a help desk platform (e.g., Zendesk, ServiceNow). 
• Collaborate with field engineers and project managers to support deployments.
• Assist the client in onboarding and provide user training or documentation when necessary.
• Maintain accurate technical documentation and support logs.

• 3-5+ years of experience in IT support or help desk role in a systems integrator or MSP environment.
• Strong experience with ticketing systems like ServiceNow, Zendesk, etc.
• Strong troubleshooting skills across Windows, networking, and common enterprise hardware/software, and another low voltage service. 
• Basic understanding of integration systems like networking, low-voltage, and security systems.
• Excellent communication skills and a customer-first mindset 
• Ability to prioritize, multitask, and work independently

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Reach out to us at www.saas-talent.com to learn more about how we can help you.

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