Payroll Specialist - job 1 of 2

As a Payroll Specialist at Phoenix Home Care and Hospice, you'll manage payroll information to ensure timely processing, resolve any discrepancies, and analyze payroll data using Excel. You will also assist with auditing employee information and help maintain payroll software while providing training to end users.

To be considered for the Payroll Specialist role at Phoenix Home Care and Hospice, candidates typically need 1-3 years of payroll experience, preferably in healthcare. Proficiency in Microsoft Office, particularly advanced Excel skills, is essential. Familiarity with HCM systems like UKG or ADP and a solid understanding of multi-state payroll are also beneficial.

Phoenix Home Care and Hospice provides a competitive starting salary of $45k-$52k annually, along with comprehensive health benefits, PTO, and a 401k plan. Additionally, you will be part of an outstanding team atmosphere with employee recognition programs designed to celebrate your contributions.

Customer service is crucial for a Payroll Specialist at Phoenix Home Care and Hospice. You will be interacting with employees who may have questions or concerns regarding their payroll, so excellent communication and an empathetic approach are vital for ensuring their satisfaction and trust in the payroll process.

The culture at Phoenix Home Care and Hospice is built on values of compassion, equity, and inclusivity. As a Payroll Specialist, you will be part of a supportive environment that celebrates diversity and encourages professional growth while also being involved in a team that strives to make a positive impact.

Discuss your familiarity with various payroll systems like UKG, ADP, or WorkDay. Be specific about your experience and how you've utilized these systems in your previous roles to streamline payroll processes.

Explain your method for thoroughly investigating discrepancies. This includes how you research issues, communicate with affected employees, and implement solutions to prevent future occurrences. Provide examples based on past experiences.

Discuss specific strategies you use to double-check your work, utilize technology or tools, and maintain detailed records. Emphasize the importance of attention to detail and how you keep yourself organized.

Explain your time management skills and how you prioritize tasks. Provide insight into tools or techniques you utilize, like Excel formulas or templates, to efficiently manage and analyze data without compromising accuracy.

Discuss the resources you rely on, such as attending workshops, subscribing to payroll newsletters, or participating in professional organizations. Highlight a specific instance where you implemented a new regulation effectively.

Emphasize the importance of clear and regular communication. Share ways you have maintained open channels through meetings, emails, or collaboration tools to ensure everyone is on the same page regarding payroll tasks.

Offer a specific example that demonstrates your problem-solving skills. Discuss the challenges you faced, the actions you took to overcome them, and the successful outcome.

Outline a step-by-step approach to onboarding a new team member. Discuss your strategies for breaking down complex information and providing hands-on training to ensure they are comfortable with the software.

Discuss the unique complexities of multi-state payroll and how you keep track of differing regulations, tax requirements, and compliance issues. Highlight any systems or processes you’ve set up to ensure accuracy.

Express your alignment with the company’s values, such as compassion and inclusivity. Share your enthusiasm for contributing to a compassionate workplace that positively impacts caregivers and patients alike.