Cloud Services Analyst

Overview of the role 

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are now looking for a Cloud Services Analyst to join our team and help deliver comprehensive 3rd line support services, tackling complex cloud service issues, optimising performance and contributing to the development of cutting-edge cloud solutions. 

What will you be doing? 

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure 

• Conduct cloud service enhancements through performance tuning and operational advancements 

• Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. 

• Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. 

• Provide focused troubleshooting and problem-solving for Azure platforms 

• Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution. 

Why you should apply? 

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. 

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. 

What are we looking for? 

• Current experience in a 3rd line support role within an MSP environment.  

• Solid experience in managing and optimising cloud services, particularly in Azure 

• AZ-104 Microsoft Azure Administrator certification 

• Understanding of ITIL 

• Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.  

• Competency in scripting languages such as PowerShell, Python & Shell to facilitate cloud automation 

• Practical understanding of system architecture, networking and administration 

• Excellent customer service skills & problem-solving skills  

• Experience and knowledge working with an ITSM tool.  

• Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.  

Practical stuff 

Where is the role based? 
This role can be remote with a monthly visit to our HQ in Pocklington (YO42)  

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process. 

What are the benefits? 
You can read about the benefits on offer here 😊 

*Important* BPSS Check 

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check 

Have you made it this far? 
 
If you’re still reading, we think there’s a strong chance you might be our kind of person. 
 

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. 
 
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.