Dispatcher I

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

This position is responsible for dispatch, customer service and compliance with health, safety, security and environmental regulations. Administrative duties include but are not limited to reporting, paperwork and timekeeping.

ESSENTIAL DUTIES & RESPONSIBILITIES:                                                                                                         

Dispatch

Oversee vehicles and drivers in a way that optimizes company resources including deliveries, assignment of drivers to trucks, assignment of trucks to routes, to maximize operational efficiency, product retain, customer satisfaction, and overall profitability in adherence with safety requirements.

Maintain constant communications with drivers to ensure all customers are serviced with 100% reliability and that drivers are given the support they need to complete a successful route.

Manage schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives.

Provide dispatch support on assigned evenings, weekends, and holidays, managing emergencies and directing response efforts when needed. Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded and log and report emergency delivery details.

Manage and escalate accident and product contaminations, spills, and other emergencies reported by drivers to appropriate operations leadership in compliance with SC Fuels environmental, health, safety and security guidelines.  Attend driver meetings and safety meetings.

Route Review/ Orders

Review all paperwork that has been turned in to ensure all customers were serviced, all lunches and breaks were taken and to review any driver notes.  Maintain a running daily inventory log and research/escalate any inventory discrepancies.

Review orders entered by customer service team and clarify/correct as required. Create recurring orders in dispatch system. Check Web-based monitors for tank levels and generate delivery tickets if needed.  Maintain and update barcodes in internal back office system.

Reporting

Update, maintain, and create reports that are requested by supervisor including those required by other departments.

Field Operations

Meet drivers in the field to ensure attention-required accounts are being swiftly addressed and that new accounts are set up for successful execution. 

Fleet Maintenance and Authorizations

Coordinate vehicle maintenance with mechanics based on driver feedback and regular maintenance schedules to ensure fleet is maintained with federal, state and DOT regulations.  Maintain proper paperwork with loading racks to ensure that all vehicles can load product.

Performs other job-related duties as assigned by supervisor or manager.

COMMUNICATION WITH OTHERS:

 Maintain open dialogue with appropriate departments about delivery related issues. Serve as key point of contact for operational questions from other departments, outside carriers, sales representatives, drivers, warehouse team, and operations leadership on all delivery related inquiries. Answer questions from customers as needed, referring them to customer service and other sources of information. Develop knowledge of customer order history and locations and apply this knowledge to daily routing and management of emergency situations.

Work cooperatively with others and contribute to an environment of cooperation, pride, and trust. Demonstrate an understanding of broad team goals and work effectively with others to achieve goals. Contribute positively to an open exchange of ideas and an atmosphere of open communication and team spirit.  Demonstrate ability to build and maintain positive and productive working relationships across a broad range of people and groups. Consider and respond appropriately to the needs, feelings and capabilities of different people in different situations treating others with respect. Relate to people from varied backgrounds and different situations while being respectful of individual differences. Seek advice/counsel of supervisor or other managers as appropriate. 

Pay Rates Starting between: $25.85 - $42.70 / hour

• Minimum 2 years dispatch or transportation experience
• Minimum 1-year administrative experience
• Knowledge of DOT regulations, hazardous materials, lubricants or other industry related experience preferred
• Working knowledge (advanced proficiency preferred) in Microsoft Excel, Word and Outlook and ability to learn new programs/applications in a timely manner
• Ability to read, spell, write and comprehend English at an intermediate level. Bilingual Spanish preferred.
• Demonstrated written and verbal communications skills
• Some supervisory experience preferred
• Detail oriented
• Excellent organizational skills and the ability to multi-task
• Ability to work collaboratively in a team environment
• Ability to function in stressful situations and remain calm
• Must be able to function independently
• High school diploma or equivalent

PHYSICAL DEMANDS:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Regularly required to sit, frequently required to use arms/hands/fingers to operate computers, phones and other office equipment.
• Frequently required to hear and talk in person or via phone with customers, drivers, etc.
• Must occasionally lift and/or move up to 30 pounds.
• The noise level in the work environment is usually moderate. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay
• All your information will be kept confidential according to EEO guidelines