ITSM Platform Developer

Location: Tampa, Florida 

Required Clearance: TS-SCI 

Certifications: ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer

Required Education: Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or another related field.  Experience can be used in lieu of education requirement

Required Experience: Ten (10) years’ experience plus bachelor’s degree for SME positions or a Masters’ degree and five (5) years’ experience.  All experience must be IT related, but preference is to those skills in the field you are applying for.  Experience can be substituted for some/all of the education requirement

Position Description:  

PingWind/Exeter is looking for qualified candidates to be a Subject Matter Expert ITSM Platform Developer. Qualified applicants must be a team player and willing to work challenging ServiceNow assignments and tasks. All work is in support of USCENTCOM in Tampa FL.

Responsibilities:

Typical Responsibilities/Tasks:

• Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with technical tool implementation

• Experience implementing ServiceNow system solutions in a Linux environment

• Proven ability and knowledge of ServiceNow integrations with other systems

• Experience implementing and supporting IT Operations Management (ITOM) and IT Asset Management (ITAM) applications to include discovery, asset management, service mapping pattens, and event management  

• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps 

• Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding

• Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management

• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities

• Work with the cybersecurity investigations (CSI) Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

• Assist in delivering best practices for Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services 

• Work directly with end users to resolve support issues within ServiceNow

• Configure application related fields, forms, views, email notifications, acceptance roles and access control

• Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.

• Provide support to end users and stakeholders on SPM functionalities and best practices 

Required Qualifications:

• TS-SCI 

• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or another related field.  Experience can be used in lieu of education requirement 

• Ten (10) years’ experience plus bachelor’s degree for SME positions or a Masters’ degree and five (5) years’ experience.

• ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer

Desired Qualifications:

• Prior CENTCOM experience a plus

• ServiceNow ITSM Implementer certification

• Java script, html, or CSS experience

• Skilled in utilizing best practice engineering methods 

• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. www.PingWind.com

Our benefits include:

Paid Federal Holidays

Robust Health & Dental Insurance Options

401k with matching

Paid vacation and sick leave

Continuing education assistance

Short Term / Long Term Disability & Life Insurance

Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.