Associate Functional Application Specialist

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for an associate functional application specialist to join our global business solutions team in Tallinn and support our customer-facing and revenue generating teams. In this role, you will ensure our teams have the technical tools and knowledge needed to attract, support, and retain customers. Your expertise will help us operate efficiently and leverage the right technology to drive business success. This is a great opportunity for someone passionate about technology, problem-solving, and enabling teams to perform at their best. If you’re excited about this opportunity and thrive in a dynamic, collaborative environment, we’d love to hear from you!

• Manage and support existing technical tools for customer-facing teams, handling configuration changes, troubleshooting issues, and ensuring systems run smoothly
• Address operational needs while also contributing to larger initiatives like developing internal tools, onboarding new platforms, and optimizing business capabilities
• Conduct research, planning, and analysis to assess and implement technical improvements
• Collaborate with internal engineering teams on tooling support, engage with data teams for integration and data flows, and work with enterprise architecture for tech ecosystem alignment

• Around 2 years in a technical support role, with a basic understanding of business tooling and data flows, or strong experience in support, sales, or success with solid understanding of tooling
• Familiarity with business applications, debugging, testing, and supporting the full lifecycle of applications
• Ability to work effectively with cross-functional teams, including Customer Support, Success, Sales, and Partnerships
• Strong communication skills with the ability to interact with both technical and non-technical stakeholders
• Ability to manage your workload, prioritize tasks effectively, and proactively address conflicting priorities
• A strong drive for learning, personal growth, and willingness to step in and support team members as needed
• Fluency in English

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

We’re on the lookout for an associate functional application specialist to join our global business solutions team in Tallinn.