Customer Success Engineer

We are looking for a talented Customer Success Engineer to join our growing team in Tokyo. Pix4D develops drone photogrammetry software and products that enable tens of thousands of professionals around the world to process, visualize, assess and edit their own maps and 3D models. Our software is used in various fields of application such as construction, agriculture, mining, and many more.

You will join a multinational team working on the development of cutting-edge, cloud-based solutions. You will have the opportunity to work with product owners, experienced software engineers and domain experts to extend and improve the Pix4Denterprise products, used by hundreds of customers every day.

You will have learned by direct experience that the most important characteristic of software is maintainability. As such, you strive to keep your code simple, readable and testable. You understand the importance of testing and your definition of “finished” includes a thorough testing phase. You are passionate about your craft, you enjoy sharing good practices via pair programming and learning from others.

Responsibilities

• Provide pre-sales technical advice to Enterprise leads
• Deliver on-demand consulting to clients on our technology and provide tailored advice and solutions
• Develop reusable scripts to set up Pix4D enterprise products in final customer environments through integration services
• Support enterprise customers on issues related to Pix4D enterprise products working on their infrastructures
• Be responsive to ensure the quality of the support service and the response time
• Act as the interface between the customer and the development teams to provide support and manage integration projects
• Liaise with the management about the new features requested by enterprise leads and customers, and discussed at pre-sales, consulting or integration services
• Provide software demonstrations when necessary
• Encourage collaborative and continuous learning working environment by sharing knowledge
• Ad hoc accountabilities as assigned

• Excellent knowledge of Python
• Good understanding of API concepts (Rest, OAuth2, JSON, HTTPS)
• Excellent shell scripting skills
• At ease when setting up software in Linux and Windows environments
• Experience working with AWS, Google Cloud, Azure or similar
• University background in Computer Engineering is a plus
• Strong organizational skills and proven ability to work autonomously
• Able to deliver pragmatic solutions
• At ease when interacting with customers
• Experience working and collaborating with teams in diverse locations (e.g. Berlin, Lausanne)
• Willing to travel occasionally in APAC
• Minimum of five (5) years of experience in activities required
• Ability to thrives in a fast-paced, action-driven environment
• Proficient English and Japanese language skills, written and spoken required
• Perfect fit with Pix4D’s values: passionate, positive, collaborative and respectful attitude

• Exciting work with a cutting edge techonology and in a fast-growing international company.

• Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
• Flexible working hours and hybrid work possible
• Employee Assistance Program
• Company Social Events
• Engage in projects that involve other team members around the world

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Recruitment

Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.

Company
When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.

We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.

Founded in 2011, Pix4D has its headquarters in Lausanne, Switzerland and commercial and R&D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.

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