Benefits Manager

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Benefits Team is responsible for managing Plaid’s global benefits programs. Our team ensures that all Plaids have access to competitive, comprehensive, and meaningful benefits that support their health, financial security, and overall well-being. Our mission is to design, deliver, and manage benefits that enable Plaids to thrive personally and professionally. We advocate for a best-in-class employee experience through thoughtful plan design and seamless service. We ensure compliance, manage vendor partnerships, and provide critical support for life events, so that every Plaid can focus on doing their best work. We continuously listen, evolve, and innovate to meet the changing needs of our people around the world.

As the leader of the Benefits team, you will set a forward-thinking global benefits strategy that supports employee wellbeing and aligns with Plaid’s business objectives. You will build and manage strong relationships with vendors, negotiate smart contracts, and stay ahead of industry trends to keep our programs competitive and relevant. You’ll guide and mentor a high-performing team, empowering them to grow and deliver an exceptional employee experience. You’ll collaborate closely with People, Legal, and Finance to ensure our benefits strategy supports broader company goals and reflects our values. In this role, you will act as the go-to expert for complex benefits escalations and maintain compliance across all regions. You’ll leverage data and employee feedback to continuously refine our offerings—ensuring they remain equitable, engaging, and impactful.

• 10+ yrs in the HR/Benefits with at least 5+ years in a leadership role focused on growing and leading Benefits/Total Rewards teams
• Experience designing and implementing a Benefits strategy (benchmarking, financial planning, vendor selection, implementation, open enrollment)
• Experience partnering with internal stakeholders (Finance, Legal, HRBP, Systems, People Leadership)
• Experience driving external relationships (broker, vendor, administrators)
• Experience with Workday Benefits and Zendesk
• Strong communicator;  ability to synthesize complex information to deliver our employee population;  ability to bring empathy into employee interactions
• Preferred experience working with our current brokers (Newfront), partners (Larkin), vendors (Anthem, Kaiser, Guardian, Forma, Progyny, Vanguard)
• Added bonus for experience leading benefits globally (specifically UK, Netherlands, Canada)

• Strategic Planning: Designing global benefits programs aligned with business objectives and employee needs;  balancing competitive market positioning with spend
• Program Management: Overseeing vendor relationships and day-to-day Benefits operations
• Employee Experience: Support employee questions; leverage feedback to inform program design
• Compliance & Reporting: Ensure global regulatory compliance
• Partnership:  Fostering relationships with XFNs (Legal, Finance, People) on Benefits programs and partner with external partners (brokers, vendors, administrators)
• Team Leadership: Building and leading a high performing Benefits team

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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