Lab Director

Planned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.

With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.

Planned Parenthood League of Massachusetts is seeking candidates for a part-time, 2 hours/ week, Laboratory Director to oversee one high-complexity laboratory. This is a hybrid remote position, with travel to the laboratory expected at least two times per year, preferably quarterly. This role shall serve as the laboratory director of the PPLM High Complexity Laboratory and shall have all of the qualifications and responsibilities of a laboratory director of a high complexity laboratory, as more fully described in the CLIA Regulations, including, without limitation, 42 C.F.R §493.1445.

• Be responsible for and actively involved in the overall operation and administration of the Lab
• Be available to the Lab and its personnel to provide onsite, telephone, or electronic consultation as needed
• Ensure that the Lab is in compliance with all applicable federal, state and local laws, rules, regulations, and professional standards, including without limitation, CLIA and all CLIA Regulations applicable to a laboratory performing high complexity testing;
• Ensure that all duties of a laboratory director, as well as all duties of the Lab’s manager and any other lab personnel are properly performed and provide clinical supervision for such Lab personnel
• Ensure that the Lab: (1) develops and implements policies, processes, and procedures and use the resources necessary to provide consistent, high quality testing services; (2) uses a quality system to approach to laboratory services testing that provides accurate, reliable, and timely patient test results; and (3) as an integral part of carrying out a quality system approach, implements quality assessment measures, to include:
• Ongoing monitoring of each testing process used in the Lab in order to identify errors or potential problems that could result in errors;
• Taking corrective action; and evaluating the corrective actions taken, to make sure that they were effective and prevent recurrence
• Ensure the Lab is enrolled and participates in an HHS-approved proficiency testing program that meets the applicable criteria for the testing performed at the Lab, and that all conditions for enrollment and testing of samples required by the CLIA Regulations are met, including, without limitation, those set forth in subpart H of the CLIA Regulations
• Ensure that the Lab’s testing systems developed and used for each of the tests performed in the Lab provide quality laboratory services for all aspects of test performance, which include the pre-analytic, analytic, and post-analytic phases of testing and are appropriate for the Lab’s patient population
• Ensure the Lab’s physical and environmental conditions are adequate and appropriate for the testing performed
• Ensure the Lab’s environment for its personnel is safe from physical, chemical, and biological hazards, and personnel follow safety and biohazard requirements
• Ensure a general supervisor is available to: (I) provide day-to-day supervision of all testing personnel; (2) report test results; and (3) provide on-site supervision for specific minimally qualified testing personnel when they are performing high complexity testing
• Ensure the Lab employs sufficient numbers of appropriately educated, experienced, and/or trained personnel who provide appropriate consultation, properly supervise, and accurately perform tests and report test results in accordance with the written duties and responsibilities specified by the Lab Director
• Ensure that new test procedures are reviewed, included in the procedure manual of the Lab, and followed by Lab personnel

• Must be qualified to manage and direct the laboratory personnel and performance of high complexity tests and must be eligible to be an operator of a laboratory within the requirements of CLIA regulations, including 42 C.F.R. §493.1443 
• Must possess a current license issued by the Commonwealth of Massachusetts
• Must have excellent complex problem-solving skills
• Demonstrated working knowledge and competency within a laboratory environment
• Must possess excellent written and oral communication skills
• Demonstrated competency using computer hardware, lab information systems and automated test instruments
• Excellent customer service skills; ability to provide quality services to meet the individual needs of customers
• Demonstrated skills prioritizing and organizing workload
• Superb attention to detail; ability to follow processes and procedures from beginning to end within established timelines
• Ability to handle discreet, confidential information
• Desire to work as part of an interdisciplinary team to meet the needs of health center customers
• Must be able to move throughout the agency independently or with minimal assistance
• Must have sufficient visual acuity to read documents, computer screens and other text formats
• Must be able to work in a stressful, fast paced, high volume environment that requires direct contact with diverse staff, clients and vendors
• Sufficient digit dexterity to operate office and medical equipment
• Ability to travel to PPLM in Boston as needed 

What We Offer

·   Health, Dental & Vision Insurance

·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays

·   403(b) Retirement Plan with 3% company match

·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance

·   Employee Assistance Program

·   Flexible Spending Account for medical expenses and/or dependent care expenses

·   Paid Parental Leave

·   Employee Discounts 

Roles that are denoted as Hybrid require 1 day per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.