IT Manager/Network Administrator

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation. 

We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic.  We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people. 

Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.  

We offer safe and legal abortions.  We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care.  In addition, we work with abortion funds and practical support network to support our patients.   Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year.  We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients. 

The IT Manager/Network Administrator will provide a deep and broad network and server skillset to support and strengthen the infrastructure. Support a stable and secure operation of all technology related services, software and equipment, including servers, firewalls, switches and telecommunications equipment to meet the strategic plans set forth by the agency.  

• Network and Infrastructure:
• Ensure reliable connectivity of all electronic communication systems: Site to site (SD-WAN), between partners (IPSEC VPN), and outside agencies (Internet.) Internally via Wi-Fi and Ethernet
• Manage all firewalls (policies, routes, and security services; IDS, Sandboxing, and Application blocking) and switches (VLANs and ACLs.)
• Full lifecycle management of networking equipment: acquisition, implementation, maintenance, and decommissioning
• Track, analyze, monitor the network, and resolve all technical problems with timely resolution
• Install, test, deploy, monitor, maintain, troubleshoot and upgrade servers including database, print, backup, and production servers
• Co-manage cabling infrastructure including Ethernet, Fiber, Coax, and Analog as well as patch panels and conduit (with the IT Administrator)
• Identify and resolve security incidents in a timely manner, collaboratively with the IT director and external vendors, to ensure the safety and security of our data and staff
• Develop, strengthen, and implement cybersecurity solutions and measures to protect information.
• Monitor Business Continuity and Disaster Recovery processes including job creation, job history monitoring, and restore testing

• Administrative Responsibilities:
• Ensure all technical documentation (SharePoint Wiki’s, How-To’s, Network Diagrams) are updated in a timely manner
• Participate in internal and external workgroups as required
• Change Management: Update and track all system changes using best practices
• Innovation: Remain up to date on current network and server trends and make recommendations as required
• Assist Security Officer in maintaining network connectivity for Physical Security infrastructure (alarm systems, key-card door access, and Security Cameras/NVRs.)

• Financial Responsibilities:
• Coordinate purchasing of IT equipment (network and server) for all locations to include determining needs, pricing, ordering, and tracking
• Identify alternate ways to achieve savings within the organization, via new product recommendations and vendor identification
• Assist IT Director with preparation of the annual IT budget, particularly with pricing and timing of projects. As well as providing technical documentation for grant requests

• Level 2 Support:
• Provide backup support to IT staff for complex helpdesk tickets
• Demonstrate high customer service standards for service, maintaining a client-centered model for providing solutions and support
• Provide training and guidance to other IT staff after tickets are elevated to Level 2, where appropriate

• Non-Essential Functions:
• Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations
• Perform other duties as assigned 

• Education:  
• High School level education and above are welcomed to apply

• Experience:  
• At least five years related work experience as a system or network administrator supporting a distributed network
• Strong technical knowledge of server operating systems, including Windows Server, Hyper-V, and Nutanix AOS + AHV
• Strong technical knowledge of networking fundamentals (DNS, DHCP, IP Sub-netting, VLANs) and LAN/WAN hardware (firewalls, switches, and SD-WAN platforms)
• Comprehensive experience in successfully troubleshooting and resolving network, server hardware, and software issues
• Comprehensive experience with virtual desktop infrastructure (VDI)
• Technical knowledge of current network hardware, protocols, and standards.
• Experience in healthcare IT strongly preferred
• Cybersecurity experience strongly preferred, including ability to identify and resolve cybersecurity threats

• Other:             
• Effectively communicate in writing and verbally with end users and vendors, including about system and data issues
• Excellent customer service skills and commitment to consistently providing the highest level of customer satisfaction
• Think critically and provide proactive solutions to emerging issues
• Self-motivated and committed to continuous learning and development
• Keen attention to detail and strong organizational skills
• Effectively prioritize, meet deadlines and execute tasks in a fast-paced environment
• Lift and transport moderately heavy objects, such as computers, switches, and firewalls
• Travel throughout service area
• Work flexible hours, including weekends and evenings, and locations within service area as required
• Work on-call hours as scheduled
• Respond at all hours to urgent, mission-critical technology issues
• Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
• Commitment to quality healthcare
• Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns

PPPSGV is committed to fostering an inclusive and diverse workplace.  We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.

We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment.  As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization. 

Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!

“We are Planned Parenthood Pasadena & San Gabriel Valley”, for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com)

For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley

Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.