Junior Customer Support agent (Remote)

About us:

Started as an app to create floor plans and interior designs, Planner 5D is now a unified destination for home improvement and design for over 100+ million users across the globe. 

Do you remember the last time you were doing a renovation at home? Dealing with different designers and architects, figuring out where to place your furniture and how many outlets do you need. Our mission is to make the entire design process as streamlined and pleasant as possible. Planner 5D makes it possible for every person out there to design their own dream home — and this is only the beginning of our path. 

Planner 5D is available on all platforms, including Web, iOS, Android, Windows and MacOS with full synchronization between them. The company is well funded by international VCs.

Planner 5D is more than an app or a platform for home design. Planner 5D is a team. A team of perspective talents, sharing the same passion and values an opportunity to work together. A team of young enthusiasts, working from different countries and time zones to achieve a common goal. A team of highly-motivated professionals, seeking to make visual home design tools accessible to anyone. 

We strive to develop and enter new market verticals. That’s why we are constantly searching for new talents and ready to expand our team.

We are looking for Junior specialist to the Support team in Planner 5D, who will work closely with AI features.

• Correction of plans for apartments, houses and other premises after automatic recognition by artificial intelligence;
• Placement of interior items in accordance with the plan;
• Monitoring the work of AI - escalation of problems to management if necessary;
• Conducting research to collect statistics of plans.
• Working hours - between 21.00 - 9:00 EET
• Working shifts - 2 days on, 2 days off rotation

• Strong focus and attention to detail. For 12 hours, you will need to mark up plans without losing attention;
• Attentiveness: The result of your work is extremely important to us, and it needs to be perfect. We need someone who is highly attentive to details and quality;
• Preference for monotonous work. Tasks will constantly come to you. The job will be to make them perfect. This at some point may seem routine and monotonous. You don't just have to be ready for it. You must like it;
• Resourcefulness. Sometimes you need to sweat over the plan and figure out how best to implement the plan;
• Desire for self-improvement and improvement of Planner 5D: We are looking for someone who not only performs their duties well, but also actively seeks out ways to improve their work and our product. If you notice any imperfections, we want you to bring them to our attention so we can continue to develop and grow;
• English level from Intermediate.

What we offer:

- Attractive compensation. Our goal is to ensure that our team members are financially comfortable, and we are open to any salary negotiations;

- Balance of freedom and responsibility in the position. We believe in empowering our team members and allowing them to take ownership of their work. We won't micromanage, and instead trust our team to operate independently;

- Investment in education and training. We support the professional development of our team members and are willing to allocate funds toward their training expenses.

- Paid Time Off, 20 days of yearly vacation time;

- Additional perks such as discounts on car rentals, coworking spaces, work management tools, and immigration support;

- The flexibility to work from anywhere in the world through remote means.

We hope that your application will be the beginning of a long-term and mutually beneficial relationship that goes beyond a job. Fill in the form and we’ll get back to you within a working day!