Operations Improvement Analyst

We are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in legal tech, we have big plans for our products' future, incorporating AI to drive further growth and innovation.

Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed, we believe in being the best version of ourselves, we start with a growth mindset and positive intent. We set the bar high, are outcome-focused and avoid anything that gets in the way of achieving great results. We embrace  change, as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment.

We have a newly created role for an Operations Improvement Analyst who will play a key role in identifying inefficiencies and enhancing business workflows at Plexus. Reporting to the Head of Engineering, this hands-on role focuses on process mapping, workflow optimisation, and operational improvements, with a focus of adopting emerging technology. By analysing existing operations and recommending streamlined solutions, the Analyst will contribute to Plexus’s culture of continuous improvement, efficiency, and high performance. You will collaborate with teams across Engineering, Finance, and Customer Success to ensure operational excellence while providing critical systems support that keeps our teams running smoothly.

The role is open to either Melbourne or Sydney.

• You’re a proactive problem solver with a passion for improving workflows and optimizing technology systems. You have an analytical mindset and thrive in fast-paced environments where you can take ownership of projects and drive impactful change.
• 1–3 years in an operations, process improvement, or business support role.
• Hands-on experience with workflow analysis, process mapping, and process improvements.
• Exposure to business systems, automation tools, or digital transformation initiatives is a plus.
• A track record of working with cross-functional teams to drive efficiency improvements.
• Hugely curious about emerging technologies.
• Strong ability to analyze workflows, identify inefficiencies, and propose improvements.
• Experience with process mapping tools (e.g., Lucidchart, Miro, Visio) is a plus.
• A proactive mindset with the ability to ask the right questions and uncover root causes of inefficiencies.
• Self-starter who takes ownership of assigned projects with minimal supervision.
• Familiarity with workflow automation tools (e.g., Google Suite, Zapier, Airtable, Notion).
• Interest in AI and process automation trends to enhance efficiency.
• Ability to clearly document and present process recommendations to non-technical teams.
• Strong interpersonal skills to engage with stakeholders at different levels.

• Process Efficiency Gains - Document and optimize at least 10 key business workflows in the first 12 months.
• Time Savings - Support automation and workflow enhancements that save 1,500+ manual work hours annually.
• Stakeholder Satisfaction - Achieve a 90%+ satisfaction score from teams benefiting from workflow improvements.

• Partner with internal teams to analyze, document, and enhance existing workflows.
• Identify inefficiencies and recommend simplified, scalable solutions to improve operational performance.
• Support the implementation of automation tools to reduce manual effort.
• Collect and analyze operational data to uncover patterns, bottlenecks, and opportunities for improvement.
• Track KPIs and efficiency metrics to measure process effectiveness.
• Maintain a continuous improvement mindset, refining workflows based on real data.
• Assist in training and documentation to ensure smooth adoption of new workflows and tools.
• Evaluate and implement low-code/no-code automation tools (e.g., Zapier, Airtable, Google Suite) to drive operational efficiency.
• Ensure all process improvements align with security and data integrity best practices.

• Hardware & System Management - Oversee the deployment, maintenance, and upgrades of company hardware to ensure a seamless technology experience for employees.
• Issue Resolution & Troubleshooting -  Provide effective support to cross-functional teams, minimizing downtime and maintaining operational efficiency.
• Technology Research & Innovation -  Identify and recommend emerging technologies that enhance business productivity.
• Cybersecurity & Compliance -  Work with IT security to maintain device security, safeguard company data, and uphold cybersecurity best practices.
• Technical Support & Enablement -  Act as a key contact for hardware and software-related inquiries, simplifying technical challenges for employees.
• Future-proofing & Scalability -  Optimize the company’s tech infrastructure to ensure efficiency, scalability, and sustainability.
• It’s not just about fixing things—it’s about powering innovation, keeping teams productive, and ensuring the tech landscape is as smooth as it is unstoppable.

Why Plexus?

Take ownership: Manage processes and influence our growth goals.

Work at pace: We’re a growth start-up so we can build and iterate quickly.

Create difference: Identify and implement positive change. 

Key role, massive impact: Be a key advocate and champion for us in the market.

Grow with us: Own your career path and influence Plexus' future.

Mentorship matters: Learn from a supportive and experienced manager.

Hybrid Work Model: Two days in, two from wherever!   

Career development: Many of our team members have been promoted from within

Ready to make a real impact? We are! Apply now and let's rewrite the future of legal tech together.

Plexus is an equal opportunity employer. We welcome and encourage applications from all backgrounds, communities and industries, and are committed to having a diverse team who, together, will kick huge, exciting and impactful goals.