Lead Business Analyst - API Product Operations

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. 

Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.

Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. 

Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale.  Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.

Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.

About the team – Product Management

The telecommunication industry is experiencing a major shake up – all major countries are ongoingly introducing new governing guidelines. At Plivo, this uncertainty is anchored by the product operations team. Their primary responsibility is to ensure business continuity while keeping costs & margins in-check. Apart from establishing process and governance structures to ensure the traffic is compliant and audited for fraud/phishing, this team also partners with product managers to run controlled experiments, unlock business cases with no-code/low code workflows and helps customers unlock new use-cases by working closely with carriers. Product operations team is a part of the platform product team.

About the role

We are looking for an experienced individual who is hands-on with tech, can playaround with large sets of data to identify patterns and make decisions, is someone who has a deep understanding of revenue and profitability, and is someone who can drive multiple parallel programs to run a part of the global product ops for Plivo.This role is well-suited for candidates who have spent a few years as a Business Analyst, Product Analysts,in a tech company and are looking to transition to product management or operations eventually. 

• Design and define SOPs(Standard Operating Procedure) and tracker for compliance programs; train larger teams on SOPs established
• Solid problem solving. Know basic scripting, use LLMs, low-code/no-code tools to be able to automate day-to-day work, run experiments, etc
• Ability to run parallel programs and manage critical threadsHands-on with GSheets, Excel, SQL, Dashboarding – Pull out data, figure out anomalies, move the needle
• Work with product marketing to ensure product documentation is up to date
• Driven and proactive with communication & stakeholder management
• Proactively identify and address fraud, phishing on the platform
• Have a decent understanding of APIs and technology.
• Work with sales and support teams to unblock their day-to-day operations with respect to product
• Ability to work in a fast-paced and dynamic environment

• Bachelor’s degree in engineering is preferred.
• Minimum of 4 years of experience in a similar role within a tech or SaaS company or A leading data analytics Firm
• Data analysis background, Hands-On with SQL and MS-Excel / Google Sheets with an Excellent verbal and written communication skills is a must
• Candidates with experience in doing data analysis using Python or R will be preferred
•  Experience with dashboarding tools like Tableau, Quicksight etc. is a plus

What’s in it for you

As part of the platform product operations team, you will truly get to witness and learn the nuances of the telecommunication industry. Within a short span of time, you will get an in-depth understanding of the industry and will be a subject matter expert. You will also get to work closely with international customers, vendors and colleagues – and learn the cultural nuances of working in a large regulated global set-up. All of these apart from:

-Remote First Culture.

-Home office Infra Allowance.

-Industry-leading compensation and benefits.

-Premium Healthcare/Wellness benefits for Employee and Family.

-Open culture and working with a young and dynamic team.

-Career advancement opportunities.

-Generous vacation policy leading to great work life balance.