Senior API Specialist

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

This role reports to the Team Lead, Delivery Integrations. Here’s how you’ll make an impact:

As a Senior API Specialist, you will play a key role in developing new and existing implementations of integrations to our partners. Together with your team, you will help the world’s loyalty programs by configuring, customizing and deploying new integration solutions on their behalf. Leveraging your outstanding attention to detail, quality and communication skills you will identify, implement, test and deploy these solutions.

WHAT YOU WILL BE DOING:

-Participate in technical integration planning and pre-sales discussions with loyalty program partners and application developers to analyze integration and web service requirements. 

-Implement new integrations for our Loyalty Program Partners by developing and configuring Points’ platforms. 

-Ensure the solutions we deploy are of the highest quality. 

-Effectively communicate, across many channels, your progress with your team & stakeholders. 

-Troubleshoot code and configuration issues in all managed environments (test and production).

-Ability to manage multiple high priority tasks in a fast-paced environment

-Collaborate with the Leads to create user manual and other documents needed to understand the integrations

-Ensure proper monitoring processes are in place for the team to follow 

-Provide support to Global Care Team in monitoring production systems for incidents and outages, providing timely resolution or escalation as needed

YOU ARE SOMEONE WITH:

-Previous experience in Web Services standards, APIs and technologies (eg: XML, SOAP, WSDL, REST , JSON etc.)

-Strong understanding of QA methodologies and UAT management

-Strong experience in API system monitoring such as Splunk

-Experience in UML diagramming skills (activity diagrams,  sequence diagram etc.)

-Strong experience in industry standard SSO flows such as OAuth

-Basic knowledge in Javascript

WHAT YOU’LL LOVE ABOUT US:

🏥 Comprehensive Health Plans 

📅 Flexible Paid Time Off

✈️ Travel Experience Credit 

🧘 Annual Wellness Credit 

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit 

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up 

🌍 Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview 

• Hiring Manager Interview

• Take-home Assessment or remote coding exercise (if applicable)

• Team Interview 

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.