(Canada) -Associate Product Manager (Admin Products)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Job Summary:

As an Associate Product Manager at PointClickCare, you are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers, using Backlog Mangement functions.

You create and maintain a healthy backlog for the Product Management team while ensuring a successful and tactical execution for Product, Operations, and Engineering.

In this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed through their vision and direction.

You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.

Key Responsibilities:

•General Defect Management and SLA Support (QA)

•Assist in tracking, triaging, and resolving product defects.

•Ensure adherence to Service Level Agreements (SLAs) to minimize disruptions for users.

•Enhancing Provider & Payer Workflows

•Support provider credentialing, contracting, and administrative workflows.

•Reduce bottlenecks in network management.

•User Experience & System Optimization

•Help improve UI/UX, user access management, and operational dashboards for administrative product users.

•Regulatory & Compliance Support

•Help ensure that Admin products adhere to evolving regulations.

•Reduce compliance risks through diligent monitoring and updates.

•Scalability & Product Innovation:

•Support new feature development, testing, and deployment of AI-driven automation in RCM workflows.

Your Key Strengths:

•Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field.

•1 to 3 years of experience in product management, healthcare, or administrative solutions.

•Strong analytical and problem-solving skills.

•Excellent communication and collaboration abilities.

•Familiarity with CRM systems, document management, and enterprise user management is a plus.

•Ability to work effectively with cross-functional teams and manage multiple priorities.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.