Sr. Release Manager - Canada

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As a Sr. Release Manager at PointClickCare you will own and continuously improve the release management processes and procedures for the successful delivery of software products. You will ensure that key internal stakeholders in customer facing roles and PointClickCare customers are aware of what's in each release and how it will impact them.   The Release Manager's goal is to optimize the release process, enhance efficiency, and ensure a smooth and reliable delivery of software releases

Key Responsibilities: 

Strategic Process Ownership

- Develop, maintain, and own a release management strategy and roadmap, in alignment with the company's product development goals and objectives.

- Implement comprehensive release management processes and procedures to ensure the successful delivery of software products. - Define and enforce release management processes and best practices, ensuring compliance with quality standards and regulatory requirements.

Manage Releases

- Define and enforce release management processes and best practices, ensuring compliance with quality standards and regulatory requirements.

- Coordinate release activities, including release planning, and post-release support, ensuring that all tasks are completed on time and meet stakeholder expectations.

- Coordinate release readiness reviews, ensuring that all release requirements, including documentation, testing, and approval processes, are completed successfully.

- Collaborate with operations teams to ensure the availability and stability of production environments during and after releases.

- Ensure all necessary documentation is accurate, complete, and delivered to customers in a timely manner.

- Coordinate release activities across multiple projects, teams, and stakeholders, ensuring alignment and efficient execution.

- Collaborate closely with project managers, product managers, and development teams to define release scope, schedules, and deliverables.

Stakeholder Management

- Establish a steering team to collaborate with cross-functional teams, including Content Design, Product Management, Engineering Operations, Education Services, Product Marketing, Customer Support, and Escalation Management.

- Communicate release plans, progress, and updates to stakeholders, including senior management, development teams, and customers.

- Risk Management: Identify and mitigate risks and issues related to software releases.

- Develop contingency plans to minimize disruptions and ensure business continuity.

Continuous Improvement

- Design and maintain performance metrics for the Release Management Process.

- Continuously improve release management processes and tools, incorporating industry best practices and emerging technologies to enhance efficiency and effectiveness.

- Stay updated on industry trends, tools, and techniques related to release management, and share knowledge and insights with the team.

• 8-10 years experience in Release Management with a deep understanding of software development and release processes.
• Bachelor's degree in Business Administration or Software Engineering.
• Excellent project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate, communicate and negotiate with cross-functional teams and stakeholders at all levels (internal and external).
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues proactively.
• Strong understanding of software development lifecycles, including Agile and DevOps methodologies.
• Experience with agile development methodologies.
• Technical knowledge of development tools and software.

• SaaS Experience - Prior experience working with Software-as-a-Service (SaaS) platforms.
• Project Management Tools - Proficiency in tools like JIRA and Aha! (or equivalent project management software).
• Data Analytics - Strong skills in data analysis using tools such as Power BI - ability to interpret and act on data insights effectively.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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