Director of Professional Services

Who you are:

You have 10+ years of professional services experience with a developed expertise in implementation and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.

If so, keep reading and apply today!

• Lead and mentor a growing team of project managers, implementation consultants, and professional services professionals ensuring their successful onboarding and autonomy in running customer implementations
• Represent Polly by conducting a handful of key strategic customer implementations on an ongoing basis
• Assist the sales organization in representing Polly’s Professional Services capabilities in sales cycles and in pricing, contracting discussions
• Accurately represent project portfolio status and risks to the rest of Polly; identify paths to keep projects moving forward per schedule and with high customer satisfaction
• Drive a spirit of continuous improvement within the Professional Services organization and throughout Polly to identify novel approaches to speeding customer time to value, improving processes, and increasing effectiveness
• Willing to lead large-scale, strategic implementations directly

• Experience leading and growing professional services teams in a high-growth start-up environment
• Track record of successful implementations of complex, rules-engine based SaaS software across multiple enterprise accounts
• Expertise in the mortgage capital markets function, preferably with software serving the space such as Optimal Blue, Lender Price, Encompass, MCT, MIAC and other similar applications
• Passion for learning new technologies and processes and sharing them with your team, customers, and partners
• Ability to multitask with a demanding customer base, assisting your team with development and growth while also running a handful of implementations 

• Technical aptitude; this is not a technical role, but a general understanding of SaaS-to-SaaS integration practices including APIs, XML is helpful
• Experience working with mortgage loan origination systems, mortgage point of sale systems
• Experience building and supporting a partner network of 3rd party implementers
• Ability to implement self-service implementation strategies

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates 
• We have an experienced leadership team that previously built large and impactful platforms 
• Outstanding opportunity for professional growth and upward mobility 
• Direct engagement with the decision makers and senior business leaders 
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance 
• Flexible vacation
• Hybrid environment; 3x weekly in an innovation hub in San Francisco or Dallas

Let’s get to know each other.

Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California. 

To learn more, follow Polly on LinkedIn or visit www.polly.io.  Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruitment scams impersonating Polly brand or employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at peopleteam@pollyex.com.  We care deeply about this network and your experience.