IT Support Specialist

Founded in 2016 in Silicon Valley, Pony.ai has quickly become a global leader in autonomous mobility and is a pioneer in extending autonomous mobility technologies and services at a rapidly expanding footprint of sites around the world. Operating Robotaxi, Robotruck and Personally Owned Vehicles (POV) business units, Pony.ai is an industry leader in the commercialization of autonomous driving and is committed to developing the safest autonomous driving capabilities on a global scale. Pony.ai’s leading position has been recognized, with CNBC ranking Pony.ai #10 on its CNBC Disruptor list of the 50 most innovative and disruptive tech companies of 2022. In June 2023, Pony.ai was recognized on the XPRIZE and Bessemer Venture Partners inaugural “XB100” 2023 list of the world’s top 100 private deep tech companies, ranking #12 globally. As of August 2023, Pony.ai has accumulated nearly 21 million miles of autonomous driving globally and is listed publicly at NASDAQ.

Responsibility

We're looking for a full-time IT Support Specialist with solid problem solving skills, and effectiveness in managing competing priorities. You will support staff in troubleshooting desktop, software and hardware related issues in a timely, friendly and collaborative manner.

• Install & configure computer hardware, software, systems, printers, and other IT equipment.
• Provide technical support across the company. Analyze, diagnose, troubleshoot and resolve all IT issues requested by employees, including but not limited to repair or replace parts, debugging laptop issues, software update, and etc.
• Perform onboarding and offboarding of employees.
• Maintain records/logs of repairs and fixes and maintenance schedules.
• Maintain audio/video and conferencing equipment.
• Assist with basic troubleshooting and support on office network and server environments.
• Other duties as assigned

• Minimum 3 + years of related experience and Bachelor’s Degree.
• Knowledge and experience supporting, troubleshooting, and configuring, mostly in a Linux environment, experience with Ubuntu is a plus.
• Basic understanding of networking principles, like routing basics, VPN, DNS, firewall, etc.
• Linux common commands and basic shell programming.

Compensation and Benefits

Base Salary Range: $69,000 - $100,000 Annually

Compensation may vary outside of this range depending on many factors, including the candidate’s qualifications, skills, competencies, experience, and location. Base pay is one part of the Total Compensation and this role may be eligible for bonuses/incentives and restricted stock units.

Also, we provide the following benefits to the eligible employees:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Traditional and Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Free Food & Snacks

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