Professional Services Consultant - POS Integrations

About this Opportunity:
We are looking for a results-driven and client-focused Professional Services Consultant to lead the successful implementation of Point of Sale (POS) integrations between Popmenu and our restaurant clients. In this role, you will act as a trusted advisor, guiding clients through onboarding, configuration, training, and post-implementation support, ensuring a seamless transition and successful outcome.

What You Will Be Responsible For:

Implementation & Onboarding:
Lead end-to-end onboarding activities for POS integrations between Popmenu clients and third-party POS and payment platforms. Drive hardware and software system configurations to meet client-specific needs. Coordinate with internal teams, third-party vendors and clients to ensure timely delivery and setup of POS integrations.

Project Management:
Manage multiple client implementations simultaneously with a strong focus on deliverables and deadlines. Develop and maintain detailed project plans, status reports, and documentation. Quickly identify and resolve issues during the implementation lifecycle.

Client Consultation & Training:
Serve as a subject matter expert (SME) on restaurant POS and payment workflows. Conduct training sessions for restaurant clients on primary workflows so they are positioned for success. Offer strategic advice and best practices for successful integration between Popmenu and third-party POS vendors.

Post-Implementation Support:
Serve as the first point of escalation for post-go-live issues. Conduct periodic check-ins to ensure continued client satisfaction and system usage. Collaborate with support and product teams to advocate for client needs and feature enhancements.

Bottom line - in this role it is your responsibility to drive successful POS integration implementations for Popmenu clients delivering great outcomes.

What You Bring to the Table:

• 3+ years of experience in professional services, implementation consulting, or customer success in the hospitality or restaurant tech sector. Hands-on experience with restaurant POS systems (e.g., Aloha, Micros, Heartland, Toast, etc.) and payment gateways.
  

• Strong understanding of restaurant operations, online ordering and payment processing.
  

• Excellent project management and client communication skills.
  

• Ability to manage technical configurations and integrations.

Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs. We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you!

What We’re Serving:

• Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call “Super Booms”.
• Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka “Super Boom” winners) pick a cause they are passionate about, and we make a donation in their name.
• Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.
• Company Ownership: When we say, “Act Like an Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success.
• Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.