Field Collections Agent

Summary

The Field Collections Agent is responsible for providing professional customer service while meeting revenue targets and performance objectives. This role involves conducting field collection visits, advising customers on payment options, resolving disputes, and ensuring accurate record-keeping. The ideal candidate will have a strong ability to work independently, handle customer inquiries effectively, and demonstrate persistence in managing payment negotiations.

Essential Job Functions

• Provide a consistent and professional level of service at all times
• Meet or exceed revenue targets and performance objectives
• Conduct field collection visits within the assigned region as scheduled
• Advise and guide customers on available payment options for debt resolution
• Handle customer calls promptly and professionally, updating records accurately
• Ensure accurate and efficient data entry of customer-related information
• Take ownership of dispute resolution, ensuring concerns are properly addressed and all relevant parties are notified
• Clearly explain lease terms to customers when necessary
• Engage with customers who may be resistant to contact, maintaining professionalism, tact, honesty, and persistence
• Assess and determine the appropriate course of action when negotiating payments
• Complete administrative tasks to support the efficient operation of the department
• Adhere strictly to company policies and procedures to ensure compliance with all requirements
• Other duties as assigned by leadership. 

Competencies

• Ability to work independently and prioritize workload effectively
• Persuasive, persistent, and self-motivated
• Demonstrates empathy, assertiveness, tact, and resilience
• Capable of building rapport with individuals from diverse backgrounds
• Accurate typing speed of at least 45 words per minute
• Adaptable to a fast-paced and ever-changing environment
• Strong communication skills via phone and email
• Must have a team-player attitude

Education/Experience

• High School diploma or GED required
• Minimum of two years of customer service experience
• Knowledge of billing and collections procedures
• Experience with Salesforce is a plus
• Proficiency in Microsoft Outlook is required
• Valid state driver’s license and a clear driving record required
• Must have reliable transportation
• Proficiency with Google Workspace preferred
• Strong written and verbal communication skills required
• Exceptional customer service skills required

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

• Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
• Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
• The ability to drive and operate a motor vehicle on company business or on behalf of the company

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.