Customer Reference Manager
Who Are We?
Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
Postman is seeking a Customer Reference Manager to help us scale our Customer Advocacy program. We are looking for a candidate passionate about customer storytelling, to develop and maintain a rich pipeline of both public and private customer advocates to act as references, supply case studies and support Voice of Customer (VoC) and Customer Advisory Board (CAB) related activities.
What You’ll Do
- Manage majority of N. American book of customer testimonials
- Create, source and manage a library of up-to-date customer advocates to act as 1x1 reference for prospects.
- Create, source and manage a library of up-to-date customer success stories, quotes, customer feedback and reviews, social commentary, and more.
- Work with the Customer Advocacy team to develop creative, new ways of storytelling that turn customer stories into emotional and inspiring brand awareness content.
- Collaborate with internal teams including Sales, Product Marketing and Customer Success to align customer stories with Marketing and business goals.
- Source new customers for case study pipeline, working cross-functionally with Sales and Customer Success, monitoring closed/won deals, NPS, etc.
- Track, measure, and iterate on the impact of customer marketing activities on customer growth, retention, and financial outcomes.
- Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
About You
- 3-5 years of customer advocacy program experience, or customer facing experience such as customer success or sales ideally in software or high tech
- Excellent verbal and written communication skills
- High energy, strong work ethic and excellent collaboration skills
- Excellent people skills to interact with customers, colleagues and cross-functionally (managing upwards and sideways)
- Willing to travel 8-12x per year
The reasonably estimated base salary for this role ranges from $110,00-140,000 , plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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By
Postman
Postman's mission is to encourage creativity by providing user-friendly tools that help people create innovative software.
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