Sales Engineer

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

PPRO is looking for a Sales Engineer to serve the needs of new customers, connecting to PPRO’s network of Local Payment Methods (Bank Transfers, Buy-Now-Pay-Later, Direct Debit, eWallet, etc..). In this role, you will guide PPRO’s clients on the journey from initial technical workshopping to final go-live and initial support prior to handing over to Technical Account Management. PPRO’s clients look to PPRO to provide a well-rounded individual who can provide the following: industry knowledge, technical know-how and a human face & voice to the business.

Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking - being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive.

• Act as a single technical point of contact for our customers during the sales process through go-liveManage the technical portions of RFPs, RFIs etc
• Coordinate internal stakeholders to provide their knowledge where necessary
• Represent our internal product, operations etc. teams during sales processes - answer technical Q&A during high exposure meetings (sales meetings, RFP presentations etc.) from various technical and non-technical stakeholders at a prospective customer
• Once the customer has committed to PPRO, you will be responsible for guiding them through the integration of our services through going live; post-live support will also be required
• Challenge customers’ conventional thinking or assumptions regarding our product set
• Provide ongoing, business hours technical support once the customer is live
• Project based work guiding existing customers in their implementation of new PPRO products and services; help long time customers “get back up to speed” to quickly bring revenue to new offerings or desired products
• During all of the above tasks you will act as a bridge between sales and tech - take in customer requirements, help customers relate their business rules to how our technology operates, propose technical solutions within the confines of our service and the customers’ own limitations etc.

• 3+ years of work experience in a customer-facing, semi-technical role within the payments industry
• Strong technical aptitude - we’re not looking for a developer, but you should have an understanding of technical concepts and be comfortable talking to developers and be able to translate requirements between business and technical teams
• Hands-on experience with APIs, esp. REST (ex: sample integrations, Postman experience etc.)
• Experience with owning technical portions of RFPs / RFIs

• Some experience with at least one web-oriented programming language
• An additional (human) language
• Understanding of what it means to be a shopper in multiple markets; ability to understand why people prefer to pay a different way than the applicant’s local norm

What's in it for you ?:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year 

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. 

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.