Support Analyst Intern

Intro and job overview:

Precisely’s Summer Internship Program is a paid, part-time opportunity for undergraduate students actively enrolled in university. This is a 10-week program that begins June 9th and concludes August 15th. This opportunity is 100% remote, and you must be in the United States during the summer internship. The Support Analyst Intern will work closely with the Technical Support team.

The Support Analyst Intern will investigate, analyze, consolidate, and reorganize team documentation and files, including usage and access requirements, processes, product information, product training, information about selected clients, information about related teams, client incident reports, organizational reporting, and the Support team Wiki. They will work in collaboration with peer interns in other regions to ensure comprehensive and cohesive documentation.

Responsibilities and duties: 

• Interview stakeholders in the Support organization, including support engineers, managers, development management, and other departments to understand and describe usage patterns and requirements for various types of documents and other information.
• Identify and categorize  documents and other information within the organization assess storage locations, and review existing indexing resources.
• Evaluate current documentation policies and procedures, identify gaps, and provide recommendations for improvement.
• Develop a recommended design for reorganizing document storage and improving indexing systems to enhance accessibility, efficiency, and maintainability.
• Compile findings into structured presentations and reports, communicate insights to stakeholders, and collaborate with teams to refine document management processes.

Requirements and qualifications: 

• Precisely's internship program is for rising junior and senior undergraduate students graduating after August 2025.
• Candidates located in the Eastern Time Zone are strongly preferred; however, candidates in all time zones are welcome to apply.
• Strong communications (verbal and written) and interviewing skills for investigation, documentation, reporting, and presenting results.
• Strong analytical skills to assess, categorize, and improve document organization.
• Excellent organizational and design abilities for structuring documentation and storage systems.
• Effective collaboration skills to work with teammates and stakeholders.
• Ability to coordinate and collaborate with colleagues  in different countries and time zones.
• Project management skills to ensure smooth progress toward project milestones and completion targets.
• Proficiency in delivering clear and concise presentations to convey findings and recommendations.
• An ability or willingness to develop proficiency in AWS for cloud storage and documentation management.
• An ability to or willingness to develop expertise in Confluence for documentation and knowledge sharing.
• Familiarity with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Familiarity with SharePoint, Teams, and OneDrive for document collaboration and storage.

Program benefits:

• Hands-on experience at an established tech company, as well as experience working remotely
• Experience and understanding about the need for accessible, comprehensive information that’s found in virtually all work environments, in all industries.
• Networking opportunities with company leaders around the globe.

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