Sales Support Specialist

Join the team at Prescott’s, Inc. — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Prescott's, Inc.

Prescott's, Inc is seeking a detail-oriented and motivated Sales Support Specialist to join our dynamic Sales team. The ideal candidate will be responsible for supporting the sales team by handling administrative tasks, ensuring smooth sales operations, and maintaining accurate records. This role involves processing orders, managing customer inquiries, preparing reports and coordinating between departments to facilitate sales activities.

The location for this position will be in Monument, CO.

Key Responsibilities:

• Serve as the primary point of contact for all inbound phone inquiries to the Sales department, providing exceptional customer service and timely support.
• Assist the Sales Manager with various administrative and operational tasks.
• Process orders for parts, full microscopes, and warranty claims, ensuring accurate and prompt fulfillment.
• Oversee the packing and shipping of parts and warranty items.
• Communicate effectively—both verbally and digitally—with the field team to provide updates and address inquiries regarding parts and microscope orders.
• Maintain up-to-date information on the Production and Optics plan boards through in-person and digital updates.
• Support the Sales team by managing and updating the Production Schedule and other department spreadsheets housed in SharePoint.
• Serve as a backup for invoice processing, and assist with digital inventory management tasks such as transfers, harvesting, refurbishing, picking, packing, and order fulfillment.
• Contribute to quality control efforts by learning internal procedures and assisting with warranty data entry in Qualio, the Quality Control Dashboard.
• Oversee the logistics and management of the tabletop microscope rental fleet.
• Strong real-time communication with colleagues and customers is essential for efficient daily operations.
• The ideal candidate is a collaborative team player who thrives in a supportive, fast-paced environment.

Pay Rate Range: $22.00 to $23.00 per hour

Requirements:

• High School or GED required
• 1- 2+ years of work related experience required.
• Punctual timekeeping and good attendance.
• Experience with all the Microsoft Office suite tools (Excel, Word, Outlook, Teams, SharePoint, Etc.)
• Familiarity with ERP software (Oracle / NetSuite preferred).
• Must be Self-motivated and results driven.
• Strong communication skills (Telephone, email and in-person)
• Highly organized with strong attention to detail and the ability to manage multiple tasks efficiently.
• Must be able to pass background check and a drug test prior to starting.

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

* Paid time off

* Healthcare insurance (medical dental, and vision coverage)

* Accident insurance, critical illness, and hospital indemnity insurance

* Short term (employee paid) and long-term disability (employer paid)

* 401K plan with company matching.

* Continuous learning and development - offering opportunities for training, workshops, and certifications.

* Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.