Clinical Quality Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Working closely with the Market-based Population Health teams, primary care providers (PCP’s), networked partners, and operations team at Privia Health, the Clinical Quality Associate will provide ownership and execution on defined Value-Based Care program performance metrics and support for Privia’s at-risk patients within a defined region. Primary work will include completing quality audits, providing context for provider education, patient outreach to provide coordination services, fill gaps in care, payer attestations, and regular review and action on local performance reports and regional action plans. The candidate will have relevant clinical experience, educational background or license/certification to support the Quality Management team.

• Collaborate with local teams to define performance metrics
• Own the execution and proactively resolving issues and performance toward defined performance metrics
• Review patient non-compliance reports to ensure timely disease specific and wellness visits
• Identify concerns and demonstrates critical thinking to determine plan of action and/or support care centers
• Subject matter expert on all requests related to population health and quality measure specifications.
• Analyzing payer reports and determines what information is shared back to care centers
• Provide education and assistance with patient self-management goals
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs
• Perform necessary payer attestation and performance reporting through payer portals
• Operate independently to achieve agreed upon goals
• Collaborate effectively with both internal and external teams to support population health and quality metrics
• Diligently maintain HIPAA and HR training, knowledge base and compliance at all times
• Manage and lead detailed special projects and communicate status to the client and Privia management team
• perform other duties as assigned

• 2+ years of population health or healthcare experience preferred.
• MA, CHW, EMT, Health Coach, Case Management certification and/or experience preferred
• Preferred experience with remote communication.
• Must comply with all HIPAA rules and regulations
• Athena experience preferred. 

The hourly rate range for this role is $23.00- $27.00hr in base pay. in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.