Customer Service / Receptionist

The Customer Service/Receptionist is responsible for providing exceptional customer support, managing front desk operations, and ensuring smooth day-to-day administrative tasks. This role requires strong communication, multitasking, and organizational skills in a fast-paced environment.

Key Responsibilities:

• Greet and assist visitors, clients, and staff in a professional manner.
• Answer and direct phone calls, emails, and inquiries efficiently.
• Maintain an organized and welcoming reception area.
• Assist with scheduling, data entry, and general administrative tasks.
• Manage incoming and outgoing mail and deliveries.
• Provide excellent customer service and support to clients and internal teams.
• Perform other duties as needed to support office operations.

Qualifications & Skills:

• Strong communication and interpersonal abilities.
• Excellent organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.
• Previous customer service or receptionist experience is a plus.

This is a fully in-person position based in Phoenix, Arizona.

Skills & Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Attention to detail and problem-solving abilities.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
• Ability to learn and use customer relationship management (CRM) systems or other office tools.

Other Requirements:

• Must be able to work fully in-person in Phoenix, Arizona.
• Professional demeanor and a positive attitude.
• Ability to handle confidential information with discretion.
• Punctual and reliable with strong work ethics.