Salesforce Administrator

Who We Are

Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina’s public universities. 

At Project Kitty Hawk, our work reflects our company values:  

Collaboration – We prioritize our partners’ success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact. 

Innovation – We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners. 

Empathy – We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs. 

Integrity – We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards. 

Teamwork – We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates. 

Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners. 

These values will enable us to realize PKH’s vision: to make North Carolina’s public universities the top choice for adult learners and to amplify the UNC System’s role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder. 

At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization you’ll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal. We encourage you to bring your unique perspective, talents, and ideas to the table as we strive to make a meaningful impact.  

The Role

The Salesforce Administrator supports the ongoing development and configuration needs of the Project Kitty Hawk Salesforce instance. This role will use their knowledge and expertise of Salesforce.com to administer, support, and build business process automation tools to serve Project Kitty Hawk and the institutions it serves as well as help support the migration from the current Salesforce instance to a newer Salesforce instance. Due to the size of the team, both administration and development tasks are part of the role.  

• Participate in the development of client solutions on the Salesforce platforms
• Support the migration to the new Salesforce platform including but not limited to object configurations, data analysis, and field mapping

• Plan for and build end-to-end Salesforce solutions (custom objects and fields, flow automation, permission sets, lightning page configurations etc.…)
• Prepare documentation including requirements, design documentation, test cases and other documentation as required throughout the project lifecycle.
• Analyze, design, and configure software to develop and implement systems to meet customer facing business and technical requirements.
• Automate business processes using Salesforce automation tools, such as Formulas, Flow, Assignment Rules, and email Alerts.
• Help build Integrations between Salesforce and external applications and Third-Party applications and support testing and deployment of Salesforce development efforts and integrations
• Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc. as well as maintaining and troubleshooting existing configurations and development
• Perform user maintenance as needed and provide user support and training
• Perform data clean-up activities and ongoing data relevance check-ups.

• Participate in cross-functional teams that address strategic business issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce optimization.
• Contribute and assist with other company/department projects and initiatives unrelated to Salesforce administration or development.

• 3+ years’ experience in administration and configuration of Salesforce
• Keen ability to quickly connect business requirements with the functional capabilities of the application.
• Business analysis and functional experience, including requirements gathering, creating/ deploying solutions to end users.
• Experience with data mapping documentation
• Knowledge of Salesforce data integration tools and techniques and demonstrated success with multiple Salesforce Integration projects.
• Technical project management experience.

• Thorough knowledge of testing and deployment strategies and sandbox management
• Salesforce.com certified (Admin, Platform App Builder)
• Experience with Salesforce Flow
• Experience using Microsoft Excel and Salesforce ETL tools
• Proficiency with Experience Cloud, Marketing Cloud preferred

• Salesforce configuration, Flow automation, and permission sets/profiles.
• Business process analysis, and project management
• Excel (vlookup/xlookup), data analysis, data transformation, and upload/migration
• End user training and process documentation
• Able to proactively troubleshoot user support issues and technical support issues
• Able to escalate issues and follow up as necessary
• Familiarity with Education Cloud is preferred
• Familiarity with Salesforce Experience Sites or website design is preferred
• Familiarity with SOQL/SQL and with HTML is preferred
• Knowledge of the higher education industry is preferred

What We Offer

Project Kitty Hawk offers a comprehensive benefits package that includes full medical/dental/vision coverage, a 401K with match, and a generous time-off policy with paid volunteer time. In addition, we are committed to providing competitive salaries with the potential for performance bonus and remote working flexibility.

Project Kitty Hawk is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.    

Project Kitty Hawk is dedicated to this policy concerning recruitment, hiring, placement, promotion, training, compensation, benefits, employee activities, and general treatment during employment. For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow at klsnow@projectkittyhawk.com.