Receptionist

About Promesa Academy Charter School:

Promesa Academy Charter School is committed to providing a nurturing and challenging educational environment where students thrive academically, socially, and emotionally. Our mission is that Through rigorous and engaging academics, high-quality instruction, and a commitment to excellence in all that we do, Promesa Academy Charter School ensures every kindergarten through fifth grade student has the skills and knowledge for middle and high school success, college graduation, and a life filled with opportunity.

Position Overview

The Receptionist at Promesa Academy is the face and voice of the school—welcoming students, families, and visitors with warmth, professionalism, and efficiency. As the first point of contact in the front office, the Receptionist plays a vital role in ensuring that daily school operations run smoothly and that all stakeholders feel supported and valued. This individual manages communication, record-keeping, and office logistics with precision and a deep commitment to our school’s mission and culture.

• Greet and assist all visitors, students, and staff with professionalism and courtesy
• Ensure security procedures are followed, including visitor check-in and issuing badges
• Answer and route phone calls, emails, and messages in a timely and courteous manner
• Manage the front desk area to ensure it is clean, organized, and welcoming

• Maintain student and staff records, including attendance logs and emergency contacts
• Distribute mail, manage deliveries, and coordinate outgoing correspondence
• Support the administrative team with clerical tasks such as copying, filing, scanning, and data entry
• Assist with student check-in/out processes and late arrival tracking

• Serve as a key communication link between school and families
• Provide timely and accurate information about school events, policies, and procedures
• Help coordinate family-facing events, send reminders, and manage sign-in sheets
• Translate documents or serve as interpreter if bilingual (Spanish-English preferred)

• Track and order front office supplies and ensure inventory is stocked
• Maintain school forms and organize key documents for easy access
• Coordinate with custodial and maintenance teams for any front office-related issues
• Assist in implementing emergency and safety procedures

• Customer Service: 95%+ positive rating visitor and parent satisfaction
• Communication: Call/email response time Within 24 hours
• Attendance Tracking: 100% accurate of daily attendance data
• Timeliness: 100% Office opens and ready by school start time

• High school diploma or equivalent
• Excellent communication and organizational skills
• Proficient with Google Workspace (Docs, Sheets, Gmail, Calendar)
• Ability to multitask and maintain professionalism under pressure
• Friendly, positive, and solutions-oriented attitude

• Bilingual in English and Spanish
• Experience in a school front office or administrative setting
• CPR/First Aid certified (or willingness to obtain)

At Promesa Academy, we believe every team member contributes to our mission of transforming the educational experience for students. As the Receptionist, you set the tone for every interaction. Join a warm, supportive community where your work matters every single day.

Promesa Academy Charter School is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.