Enterprise Shared Services Relationship Partner

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Protective Life is a values-driven company, and we strive to hire individuals to join our community that will reflect the company’s legacy of doing the right thing, serving people, building trust, and simplifying everything. In addition to the duties of this job, we seek strong communication, organization, leadership, and multi-tasking skills. The ability to contribute in a team environment and employ a customer focused approach to the job are vital to all areas of Protective Life. 

The Enterprise Shared Service Partner (ESS Partner) develops and maintains strong, on-going relationships with assigned business partners, serving as their trusted advisor for the shared services disciplines that include but are not limited to: Training, Quality, Customer Insights, Document Management, and Knowledge Management.  The ESS Partner understands and can clearly articulate team philosophies, programs and capabilities that support the needs of the business.

Additionally, the ESS Partner will provide routine insights to leadership and business partners on progress and results from the shared services functions. On a regularly scheduled basis, ESS Partner interacts with business partners and shared services disciplines to discuss strategies, triage demand and identify opportunities to enhance existing relationships, processes, infrastructure and technologies to drive business value. 

• Develop and maintain strong relationships with assigned business leaders and teams to understand and identify tactical/strategic solutions to fit business needs. Interact with business partners, regularly, to proactively address needs and concerns.  
• Collaborate with team members and business partners to analyze and recommend approaches and solutions. Provide consultations and recommendations for the effective use of shared services offerings and capabilities.  
• Promote best practices to ensure alignment with team standards and effective use of resources; drive adoption of new methods, technologies and programs. 
• Lend expertise to assigned projects and assignments with a focus to identify and deliver critical components; ensure deliverables are addressed personally or redirected to a peer as needed. 
• Provide routine, consistent, meaningful updates to business partners on health of shared services programs using success metrics; ensure impact of services and programs render desired business outcomes, with focus on continuous improvement.  
• Participate as part of a team to continually evaluate, enhance and mature programs and processes to increase the consistency and quality of services delivered 
• People management responsibilities for three direct reports 
• #LI-VG1

• College degree and 3-5 years’ experience in learning, quality, knowledge management, or account management role.  
• Finance Services industry, LOMA or comparable industry education designations preferred; meaningful experience and expertise working with contact center and in-force administration processes and systems is a plus—as is a broad knowledge of multiple life, annuity and asset protection disciplines. 
• Demonstrated interpersonal skills including written and verbal communication/presentation skills with individuals at all levels in business; excellent writing and proofing skills; professional demeanor 
• Proven ability to communicate clearly, negotiate/influence change, mitigates conflict, and achieves results. 
• Proficiency with MS Office for the benefits of documenting and communication of results 
• Proven ability to build relationships and establish credibility quickly with key business partners; leverage external and internal resources to execute quickly, effectively, and consistently in a high demand, fast-paced environment; work through ambiguity and show poise under pressure. 
• Demonstrated strong analytical, observational and assessment skills; proven ability to gather accurate, useable information through varied methods from disparate sources while working under dynamic timelines and conditions; strong decision-making and problem-solving skills. 
• Proven ability to maintain confidentiality and work with sensitive data; create trusted partnerships.    
• Preferred: people management experience 

Employee Benefits:  

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.