Manager, Revenue Operations Analytics

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as the Manager of Global Revenue Operations!

As a Global Revenue Operations Analytics Manager, you'll take charge of spearheading the analysis, reporting, and data-driven decision-making functions within our sales team. You will work closely with various stakeholders to deliver actionable insights that enhance sales performance, forecasting accuracy, and strategic planning processes. We are seeking a candidate who is not only analytical and detail-focused but also possesses an in-depth understanding of sales processes and systems. This role reports directly to the Vice President of Global Revenue Operations at Protolabs. 

This is a hybrid role based out of Maple Plain, MN.

• Data Analysis & Reporting
• Collect, analyze, and interpret sales data to uncover trends, patterns, and opportunities for enhancement. 
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) and sales metrics. 
• Provide regular updates and insightful reports to sales leadership and other stakeholders. 

• Sales Forecasting & Pipeline
• Collaborate with sales leaders to create and monitor accurate sales forecasts
• Monitor and analyze sales pipeline performance against set targets. 
• Utilize data to visualize and calculate sales velocity across different segments.  
• Provide customer retention data and model growth/decline predictability. 

• Continuous Process Improvement
• Identify and implement process improvements to boost the efficiency and effectiveness of the sales team. 
• Develop and enforce standardized data insights, accessibility, and best practices for data interpretation. 
• Optimize sales process and monitor adherence to sales methodologies. 

• CRM & Systems Management:
• Support management of data quality and optimize the use of Customer Relationship Management (CRM) systems and other sales tools. 
• Ensure data integrity and accuracy within sales systems. 
• Provide training and support to the sales team on the use of CRM and analytics tools. 

• Sales Strategy, Objectives, & Rewards:
• Contribute to revenue strategy development and execution. 
• Determine sales metrics and KPIs and provide regular readouts of performance. 
• Assist in compensation plan and sales incentive design. 

• Cross-functional Collaboration & Change Management:
• Work collaboratively with marketing, finance, and product teams to align sales strategies with business objectives. 
• Partner with IT and data teams to ensure the availability and reliability of sales data and systems. 
• Lead efforts to implement and manage change within the revenue operations function. 

• Performance Measurement: 
• Analyze sales performance and provide insights on individual and team outputs. 
• Develop and implement incentive programs to motivate the sales team. 
• Conduct regular performance reviews and offer recommendations for improvement. 
• Perform other duties as assigned. 

• Bachelor’s degree or equivalent experience in finance, accounting or data science. 
• 7+ years of experience in finance, accounting, sales operations, analytics, or a related role.
• Strong understanding of data architecture and business analytics tools. 
• Salesforce.com proficiency.
• Experienced people manager: HRIS systems, performance management, team structure and resourcing, etc. 
• Excellent communication skills with the ability to clearly identify stakeholder needs and proactively propose supportive programs. 
• Ability to be an engaging presenter who effectively delivers information and encourages participation in remote settings. 
• Proactive mindset, highly motivated, and adaptable to change. 
• Exceptional organizational and prioritization capabilities. 

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.