Solutions Engineer, Federal

About Pryon: 

We’re a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.

At Pryon, we’re seeking a Solutions Engineer, Federal who can combine deep technical expertise with excellent customer engagement skills. In this role, you will deploy and customize the Pryon platform for government customers (primarily DoD and IC) as well as commercial clients. You’ll work onsite at customer facilities to ensure smooth deployments in secure, on-premises, and air-gapped environments, and support ongoing operations through hands-on troubleshooting, custom integrations, and proactive technical leadership. 

• Customer-Facing Deployments: 
• Travel to customer sites and lead the deployment and integration of the Pryon platform. 
• Work directly with clients to configure and maintain microservices and develop custom connectors for file systems or other data sources. 
• Serve as the trusted technical advisor during deployment, training sessions, and live troubleshooting, ensuring customer success. 

• Technical Implementation & Leadership: 
• Develop and execute detailed implementation plans that meet strict federal compliance and security standards. 
• Identify technical risks and proactively devise mitigation strategies to address potential issues during deployment. 
• Provide clear feedback to engineering teams regarding customer requirements, technical challenges, and product enhancements. 

• Collaboration & Continuous Improvement: 
• Partner with cross-functional teams—including Solutions Managers, Pre-Sales, and Engineers—to refine deployment strategies and enhance the platform. 
• Lead technical demonstrations and workshops, clearly translating complex technical concepts for both technical and non-technical audiences. 
• Contribute to product roadmap discussions by capturing customer insights and industry trends. 

• Operational Excellence: 
• Manage and support both internal and customer environments, ensuring prompt resolution of deployment issues in diverse settings, including on-premises and air-gapped environments. 
• Maintain rigorous attention to detail throughout all phases of deployment, integration, and ongoing customer support. 

• Must hold a current federal Secret clearance (TS/SCI preferred). 
• 2+ years of hands-on experience in software development deploying applications in secureor classified environments. 
• Demonstrated experience working with DoD, Intelligence Community, or similar federal organizations. 
• Proficiency in programming languages such as Golang, Python, and JavaScript. 
• Experience deploying and managing containerized applications, with a specific emphasis on Kubernetes in on-premises and air-gapped environments. 
• Familiarity with service mesh frameworks (e.g. Istio), container systems (e.g., Docker), and orchestration platforms. 
• Proven ability to work independently, prioritize tasks, and make decisions in dynamic, high-stakes environments. 
• Excellent communication and interpersonal skills with a customer-first mindset. 
• Ability to translate complex technical challenges into practical solutions for diverse audiences. 

Benefits for Full Time Employees: 

- 100% Company paid Health/Dental/Vision benefits for you and your dependents

- Life Insurance, Short-term and Long-term Disability

- 401k

- Unlimited PTO

We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment visas at this time.

Pryon will not consider race, religion, sex, sexual preference, or national origin in ways that violate the Nation's civil rights laws.