Customer Support Specialist for Japanese Market (JST/CET)

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for JST and CET working hours.

The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and Japanese chat. Additional responsibilities include administrative tasks like customer registration and maintaining communication records.

• Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy
• Crafting detailed, well-structured responses to ensure clear and effective communication
• Processing requests according to established guidelines and procedures
• Identifying and reporting issues or errors to the Team Leader or relevant department
• Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting
• Transcribing Japanese names into Latin characters accurately
• Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution

• Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
• Strong ability to analyze and resolve issues while maintaining high service standards
• Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
• Bachelor’s degree from a Japanese university (preferred)
• High technical aptitude and ability to quickly adapt to new software and financial applications
• Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
• Strong sense of responsibility, reliability, and teamwork
• Self-motivated with a proactive approach to problem-solving
• Ability to work in either EU or JP time zones
• Willingness to continuously learn and develop expertise in financial applications and trading platforms

Interested? We’d love to hear from you!

If you believe you are the right fit for this role, we warmly encourage you to submit your CV along with a cover letter explaining why you would be a great addition to our team.

As part of the application process, we kindly ask you to complete a short case study within the application form.

The purpose of this exercise is to help us understand your Japanese communication skills, problem-solving approach, and ability to handle client interactions professionally.

The case study should take no longer than 10 minutes, and we sincerely appreciate the time and effort you put into your response. Your input will help us determine which candidates we would love to meet in the next steps of the hiring process.

Thank you in advance for your application—we look forward to getting to know you!