Part-Time Front Office Receptionist

Are you looking for a position in the medical field that provides a meaningful experience to make a difference in patient's lives every day? Pinnacle Dermatology, part of the QualDerm Partners family, has an opening on our dynamic team as a

Part-Time Front Office Receptionist, 20-30 hours hours/week in our Excelsior & Plymouth clinics. If you are reliable, conscientious and excited to be part of a growing company with a mission to provide skincare solutions that improve lives, apply today.  This is a great position for someone who is interested in taking their career to the next level and is able to motivate and inspire their team to ensure they work as efficiently and effectively as possible. Previous experience in a medical clinic setting is preferred, and dermatology experience is highly desired, but not required.  

QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients. As we say, “you’re either taking care of our patient or taking care of those caring for our patient.”

Job Summary:

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.

Essential Duties and Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares necessary patient paperwork prior to patient’s appointment.
• Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment.
• Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR).
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
• Responsible for keeping the reception area clean and organized.
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, and reports changes as needed.
• Contributes to team effort by accomplishing related results, as needed.
• Routinely demonstrates superior customer service skills.
• Answers the telephone in a timely and polite manner.
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner.
• Other duties as assigned by Practice Manager or Area Practice Manager.

Minimum Qualifications:

• High School Diploma required; Associates Degree preferred
• 1 year customer service experience in health care office preferred

Benefits of Joining QualDerm Partners

•  Competitive Pay 
•  401(k) - 100% for the first 3% of contribution and 50% for the next 2% of contribution
•  Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 1 floating holiday
•  Employee Referral Bonus Program 

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.