Software Engineer II - Systems & Processes

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Qualtrics is seeking a Software Engineer II in our Mexico City office to support our Digital Success team in creating exceptional digital-first customer experiences. With over 18,000 clients globally, our mission is to bring humanity, connection, and empathy back to business. If you have a Bachelor’s degree and 5+ years of software engineering experience, and if you thrive in fast-paced environments, Qualtrics could be the place you’ve been dreaming about.

• Build trust through effective communication with customers and team members.
• Exhibit a strong level of curiosity and an eagerness to learn.
• Demonstrate initiative and resourcefulness in problem-solving.
• Collaborate effectively with managers and cross-functional teams.
• Approach challenges with an analytical mindset, striving for effective solutions.

• Gain experience in building scalable, robust SaaS solutions and familiarize yourself with full-stack development.
• Learn to implement new functionalities from provided specifications and requirements.
• Benefit from collaboration with experienced engineers, tech-ops, and product managers.
• Participate actively in Agile practices, including daily stand-ups, prioritizing tasks, and delivering value to our customers.
• Receive opportunities for mentorship and leadership development within the team.

• Utilize technologies such as Typescript, React, Node, NestJS, Aurora MySQL, S3, and PHP to develop web-based solutions that address complex business challenges.
• Implement new features and optimize existing ones to enhance performance.
• Work closely with cross-functional teams, incorporating feedback to refine development.
• Attend design meetings, collaborate with peers, and prioritize features to drive an effective development process.

• Proven experience collaborating with design and product teams to transform user needs into innovative features.
• Demonstrated ability to develop scalable, fast, and robust web-based solutions using modern frontend and backend technologies.
• Strong foundation in algorithms, data structures, and coding best practices.
• Experience with continuous delivery, Git, test automation, and build/deploy systems.
• Background in building large-scale web applications or distributed services, particularly high-performance RESTful services.
• Bachelor’s or Master’s degree in Computer Science or a related field.
• 5+ years of experience in a full-stack web engineering role.

We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable advanced customer success capabilities. The Digital Success engineering team owns a suite of full-stack services that Qualtrics customers rely upon for exceptional self-service product support, license management, and self-learning. The Digital Success engineering team also maintains a large CMS integration that houses the Qualtrics Support knowledge base.
Our engineers collaborate closely with their Digital Success team business counterparts to create exceptional digital experiences for our customers. The Digital Success team consists of product managers, content designers, and program managers focused on ensuring our customers have the digital success and networking resources that enable them to maximize the power of the XM Platform.

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents. 
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness, meals, transportation, and more.