Customer Success Manager

QuantHub is seeking a proactive and personable Client Success Manager to cultivate strong client relationships, manage projects, and identify expansion opportunities within existing accounts.

This individual will support our mission by ensuring clients realize the full potential of our adaptive learning platform for skills training and generative AI-powered curriculum builder, designed to create robust, customized coursework. You'll work across universities, education companies, and corporations, driving engagement and enabling growth.

Key Responsibilities

Client Relationship Management:

• Build trusted, long-term relationships with client stakeholders across diverse industries.
• Act as the primary point of contact post-sales, ensuring client goals are met and exceeded.
• Serve as a client advocate by collecting feedback and ensuring alignment with their evolving needs.

Project Management & Delivery:

• Oversee implementation and adoption of QuantHub’s adaptive learning and curriculum solutions, ensuring timely and successful delivery.
• Conduct onboarding sessions and engagement training to maximize utilization of QuantHub’s tools.

Strategic Growth:

• Proactively identify upselling and cross-selling opportunities within client accounts to drive incremental revenue.
• Present data-driven recommendations and insights to clients to showcase added value.
• Collaborate with the sales and product teams to introduce new features and solutions to clients.
• Technical Proficiency & Reporting:
• Use HubSpot CRM to manage client interactions, monitor account health, and track engagement metrics.
• Prepare compelling presentations and reports using Excel and PowerPoint to communicate outcomes and strategic plans effectively.

Experience:

• 3–5 years in a client-facing role, ideally at a top 10 consulting firm or in a SaaS environment.
• Proven ability to manage client relationships and lead strategic account growth.

Skills:

• Proficiency in Excel and PowerPoint; ability to create impactful presentations and analyze complex data.
• Strong interpersonal skills, with an engaging personality that builds trust and rapport.
• Exceptional problem-solving abilities and self-motivation in a remote work setting.

Education:

• MBA preferred, or equivalent experience with a strong business acumen.

Preferred:

• Familiarity with SaaS platforms and data literacy solutions.
• Experience managing client satisfaction and growth metrics, such as NPS or expansion revenue.

At QuantHub, we’re revolutionizing how organizations train and upskill their teams. Join a fast-paced, innovative

environment with benefits designed to support your well-being and professional growth:

• Health, dental, and vision insurance.

• Simple IRA plan with employer matching.

• Generous paid time off and holidays.

• Remote work environment with periodic team retreats.

• Paid gym memberships to support your health and wellness.

• Opportunities to grow within a leading tech startup.