Customer Success Manager, Brasil

About Us

Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across Brazil. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

• 6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
• Collaborate closely with prospect's points of contact to effectively introduce and integrate Quizizz into their environment.
• Product Utilization: Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
• Initiate proactive outreach to encourage and boost product adoption.
• Engagement and Voice of Customer: Maintain regular engagement through various touchpoints throughout the customer journey.
• Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
• Customer Retention: Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
• Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

• Excellent written communication skills and impeccable grammar.
• Bilingual proficiency in English and Portuguese.
• We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
• Experience in consumer products in the ed-tech sector is a bonus.
• Working with CRMs such as Salesforce, Gainsight, or Zendesk.