PMO Technical Program Director - US

Job Profile Summary:

Deliver business outcomes for strategic cross-functional customer projects or programs in the enterprise space.

Responsible for oversight of multiple customer projects or programs. There is a high degree of risk. Program objectives address complex cross-functional interdependencies between cross-functional efforts that share resources, in ones own organization as well as the customer's organization.

Demonstrates stewardship over governance and best practices across a portfolio, establishing guidelines and best practices for all delivery team members within the portfolio. Owns all project management for the portfolio, including communication, risk management, escalation management, and change management at a program level, both in ones own organization as well as the customer's organization as much as possible.

Strategic partner to leadership, the account team, and the delivery team, contributing to activities such as roadmap planning, account expansion, and delivery of a technical portfolio.

• Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field
• Proactively identifies and solves problems that impact the management and direction of the business
• Contributes to the development of the organizational function strategy or product or business strategy
• Progression to this level is typically restricted on the basis of individual capabilities and business requirements

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

• Ensures executive stakeholder engagement through effective escalation management to assist in problem resolutions as appropriate even when outside of immediate organization and role.
• Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program.
• Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results.
• Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes.
• Highly effective at sourcing solutions across program teams.

• Expert-level knowledge of the project lifecycle
• Expert-level knowledge of industry competitors, products, trends and technology
• Expert-level knowledge of company's objectives and strategies

• Budget Management
• Business Analytics
• Coaching/Counseling
• Defect Management
• Delivery Management
• Financial Acumen
• Jira Software Skills
• Leadership
• Negotiation Skills
• People Management
• Presentation Building
• Public Speaking
• Process Improvement
• Project Management
• Risk Assessment/Management
• Stakeholder Management (external/internal)
• Technical Acumen

• Bachelor's Degree required, preferably in field related to role.
• At the manager’s discretion, additional relevant experience may substitute degree requirement

• 15+ years of experience in the required role, with a strong background in delivering professional services projects and programs within large-scale consulting firms.
• Experience working on Cloud Migration and Transformation projects (AWS, Azure and GCP)

• Occasional travel, less than 20%.

• General office environment.
• Moderate levels of stress may occur at times.
• May require long periods sitting and viewing a computer monitor.
• No special physical demands required.
• Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 

• This role is not eligible for work sponsorship
• Candidates needs to be legally allowed to work in the US for any employer

• PMP (Project Management Professional)
• PgMP (Program Management Professional) 
• Certified Scrum Master (CSM) / Certified Scrum Professional (CSP) 
• SAFe Program Consultant (SPC) / SAFe Agilist (SA)

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

•The anticipated starting pay range for Colorado is: $171,400 - $228,500

•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $187,500 - $250,000

•The anticipated starting pay range for California, New York City and Washington is: $205,600 - $274,100

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. 

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.