Bilingual Customer Service Rep

RahrBSG is seeking a Bilingual Customer Service Rep to join our team. The Customer Service Representative 1 serves as the secondary interface between the company and the United States client base. The Customer Service Representative 1 is responsible for engaging with customers on behalf of the company. Key responsibilities include answering phone calls or emails from customers to answer questions, researching customer concerns and escalating as needed, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. This role does not have a designated territory assigned, but instead provides floater support based on operational needs. 

• Competitive pay starting at $21/hr and up
• Extended benefits
• Continuous learning opportunities to help you develop your skills and grow your career
• Generous paid time off so that you won't miss those important life moments
• 12! Annual paid company holiday
• Generous RRSP Contribution

• Ability to learn new processes will enable you to address incoming client and vendor issues ranging anywhere from billing inquiries to order changes. 
• Handling all customer service needs, ensuring customer retention, processing customer account adjustments, and recommending potential products or services to management by collecting customer information and analyzing customer needs. 
• Working cross-functionally with various departments, you will regularly interface with the warehouse staff to coordinate order fulfillment. 
• Provide reliable follow-through to all customers while handling a variety of issues including the creation of service tickets. 
• Provide excellent service to all BSG customers, particularly (but not limited to) French speaking customers – internal and external. 
• Process customer orders accurately and efficiently 
• Work with customers to resolve any issues and answer any inquiries. 
• Maintain customer records by updating account information 
• Research freight rates and coordinate deliveries with carriers 
• Coordinate order fulfillment with BSG warehouse staff. 
• Communicate on a daily basis with sales and warehouse staff. 
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Act as a resource for resolving customer issues while operating within the company’s standard operating procedures.
• Always represent BSG in a positive and professional manner. 
• Adhere to all company policies and procedures.  
• Other duties as assigned.

• High School degree or equivalent required. 
• 1+ years of experience in a customer service or other related role. 
• Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills is preferred.  Microsoft AX and Salesforce experience a plus.
• Knowledge of and experience with homebrewing/home fermentation and/or beer industry.
• Bilingual in French