Senior Instructional Designer - Operations Support and Initiatives

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.    

Your Role at Raising Cane’s:

The Senior Instructional Designer leads the development of innovative and impactful learning solutions. This role will focus on designing, developing, and delivering high-quality instructional content centered on operational processes and Company initiatives, both aimed to enhance restaurant performance. The Senior Instructional Designer will work closely with stakeholders, subject matter experts (SMEs), and Operations teams to create training programs across various modalities, including e-learning, documentation and blended learning solutions.

Your Impact and Responsibilities:

• Applies advanced instructional design techniques to develop best in class training materials
• Defines learning objectives based on requirements and using sound instructional design expertise
• Develops new learning courseware using blended learning solutions with a creative approach to design
• Leads the end-to-end development of complex training initiatives, including needs analysis, instructional design, content development, sustainability measures, and evaluation
• Oversees multiple instructional design projects at one time, establishing and executing project plans to successfully deliver projects on-time and within budget
• Provides guidance and advice to junior Instructional Designers on best practices and creative approaches
• Collaborates with cross-functional teams and subject matter experts to ensure quality and accuracy of content
• Maintains and updates existing training content
• Acts as internal consultant by analyzing and recommending solutions to training issues relating to assigned program or section area
• Serves as an innovative expert for training systems and tools, staying current of trends and providing direction and assistance on the development of new and effective ways to train

Requirements for Success:

• 5+ years of experience in instructional design or equivalent, preferably in a corporate setting
• Highly knowledgeable of instructional design standards and adult learning principles
• Able to match effective learning methodologies with specific training needs and adapt style and presentation based on the learner
• Experience managing training programs for large-scale system rollouts
• Able to develop and manage plans and timelines for both simple and complex projects
• Organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
• Exceptional communication skills with a focus on clarity and stakeholder engagement
• Strong attention to detail, including editing and proofreading skills
• Able to work effectively and efficiently both independently and collaboratively
• Skilled in the following:
  • Microsoft Office: Excel, Word, PowerPoint and Outlook
  • InDesign
  • Articulate Storyline 3, Storyline 360 and Rise
  • Graphic design; Photoshop and Illustrator preferred
  • Video editing software
  • AI Voice generator software

All your information will be kept confidential according to EEO guidelines.

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