Senior Systems Engineer

Rea is a growing Top 100 business advisory and consulting firm. Companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.

Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.

Here at Rea we have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Senior Systems Engineer plays a critical role within our Managed Security and IT Services segment, supporting small and medium-sized businesses across manufacturing, small medical, professional services, hospitality, and non-profit, trucking and logistics, and other industries. This position requires advanced technical expertise in Microsoft-centric environments, a passion for client success and service, and an ability to mentor other team members. 
 
The Senior Systems Engineer will act as an escalation point for complex issues, lead technology implementations, identify opportunities for technology and security improvements, and ensure operational excellence within client environments spanning on-premises infrastructure, Microsoft 365, Azure, and Entra. 

Responsibilities

• Provide advanced support for client environments primarily leveraging Microsoft technologies, including on-premises servers, Azure, Entra ID, and Microsoft 365 platforms

• Serve as a final escalation point for technical issues beyond Level 1, 2, and 3 technician capabilities

• Proactively manage and optimize client technology solutions for performance and reliability

• Mentor and assist in developing other service technicians to improve technical skills and troubleshooting methodologies

• Actively engage with clients and end users to provide guidance, strategic advice, and best practices for technology and security maturity

• Lead and assist in IT project implementations, migrations, and infrastructure improvements, including: Hyper-V and VMware virtualization platforms, SAN storage solutions, Cisco Meraki networking, HPE Aruba switching, and Fortinet FortiGate firewalls

• Perform and support on-premises to Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations. 

• Identify opportunities for automation, security improvements, and operational efficiency within client environments and within the service delivery team

• Utilize the ConnectWise suite (PSA, Automate, ScreenConnect) for service management, remote monitoring, and client support

• Maintain and enforce IT policies, procedures, and security standards aligned with best practices

• Participate in client technology strategy meetings and roadmapping initiatives

• Stay current with emerging technologies and cybersecurity trends applicable to small and medium business environments

• Design, architect, and propose IT business solutions

• Visit client sites as needed to provide support, assessments, and consulting

• Other duties as assigned

Knowledge, Skills, and Abilities

• Deep expertise in Microsoft 365, Azure, Entra ID, Windows Server, SQL, and Active Directory environments

• Strong understanding of virtualization technologies (Hyper-V, VMware) and storage solutions

• Advanced networking knowledge including Cisco Meraki, HPE Aruba, VLANs, VPNs, and Fortinet FortiGate firewalls 

• Experience with Duo MFA, endpoint security, backup and disaster recovery, and IT security best practices

• Effective leadership, coaching, and mentoring abilities

• Excellent problem-solving and analytical skills

• Exceptional verbal and written communication skills with both technical and non-technical audiences

• Organized, detail-oriented, and able to manage multiple priorities effectively

• Proactive, results-driven mindset with the ability to work independently and collaboratively

• Bachelor's degree in information technology, Computer Science, or related field 

• 5+ years of systems engineering or advanced IT support experience within an MSP or MSSP environment. 

• Proven experience with Microsoft cloud and on-prem technologies. 

• Experience performing on-prem to Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations is a plus
• Microsoft (AZ-104, MS-102, SC-200, SC-300) certification preferred
• VMware VCP preferred
• Cisco Meraki CMNA or CCNA preferred
• Fortinet NSE 4+ preferred
• Ability to travel to client sites as needed. Occasional overnight travel for company events and client implementations

Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Four (4) weeks PTO
• Twelve (12) paid holidays, of which three (3) are floating holidays

Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.