Financial Assistance Officer I

At Redwood Credit Union, we’re dedicated to hiring talented individuals who embody the core value of "people helping people." Our collaborative and supportive work environment thrives on service, trust, and cooperation. 

Since 1950, we’ve been helping our Members achieve their financial goals, with a focus on providing better rates, low or no fees, and exceptional service. As a not-for-profit financial institution, we take pride in making a positive impact by elevating our Members’ financial well-being through expanded product offerings and personalized service. 

Our commitment to the community shines through our involvement in volunteering, sponsorships, fundraising, and partnerships with local organizations. We believe in investing in our communities with time, energy, and resources. 

Why work for Redwood Credit Union?

• Voted Best Places to Work in the North Bay 19 years in a row

• Recognized by Newsweek as one of "America's Best Credit Unions 2024 to 2025"    

• World-class Employee Engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Outstanding Benefits Package, including discounts on products                                                                                                                                                                                                                                                                                  

Join us and discover why you'll love working at Redwood Credit Union! 

Redwood Credit Union is looking for a Financial Assistance Officer I, who will assist with preserving the assets and financial stability of RCU by mitigating consumer loan losses to resolve delinquency issues, handling related recovery and collections activities, and minimizing loss severity while operating within defined collections policies and procedures.  

ESSENTIAL FUNCTIONS:

Loan File Management 

•Coordinate the review and work of delinquent accounts to determine appropriate collection actions. 

•Proactively solicit delinquent Members, either through calls or letters, to determine the collectability and/or cash flow potential of the Member. 

•Negotiate high risk, delinquent or at-risk loans adhering to stated timelines and regulatory requirements through a web-based application. 

•Perform timely follow up on missed payment arrangements and other borrower commitments. 

•Analyze the extent of the potential loss created by the troubled loan, identify the problems, and provide meaningful input into the plan for resolution.  

•Provide high quality Member service via all communication channels.

•Take ownership of Member service escalation with a high level of critical thinking to make sound, timely decisions that match the Member with the right solution. 

•Assist underwriters in assessing workouts for delinquent loans.

•Review loan files for accuracy and completeness so that all possible loans can be approved as expeditiously as possible to Members.

•Consult with Members on at least a weekly basis regarding the status of their loan. 

•Review cross sell opportunities and offer those that will benefit each individual Member.

•Prepare closing document order forms and ensure loan files are closed according to RCU standards. 

•Assist with payment deferment review, processing and Member follow up.

•Assist with mitigating losses by supporting other internal department line of businesses, as needed. 

•Recognize and propose changes in the workflows and processes to maintain maximum efficiency and Member service. 

Member/Branch Education and Support 

•Counsel Members on loan requirements and matters affecting the granting of loans. 

•Discuss loan options and programs that will benefit each Member. 

•Recommend action steps to Members that help them qualify for a loan. 

•Assist with training staff on fundamentals of lending and the requirements to obtain a loan from RCU. 

Special Projects 

•Complete special projects as assigned. 

•Research and evaluate products and services and recommend those that may be beneficial to RCU and its Members. 

•Develop new vendor/partner relationships that will mutually benefit RCU and its Members. 

•Discuss loan products and services at special events.

Non-Essential Functions 

•Examine loan files prior to auditing to ensure accuracy and compliance. 

•Perform other duties as assigned.

• Thorough knowledge of Internet-based loan origination software. 
• Skill, aptitude, and interest in sales and service. 
• Skill in the operation of office equipment and personal computers with word processing and spreadsheet software and internet access. 
• Ability to communicate effectively, both verbally and in writing. 
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.  
• Ability to work confidentially, using discretion and tact. 
• Ability to analyze situations and recommend workable solutions. 
• Ability to coordinate a variety of activities and prioritize work. 
• Ability and desire to work in a team environment. 

• Ability to move up to 20 pounds. 
• Ability to use a computer keyboard and calculator. 
• Work environment is indoors; majority of the time is spent sitting at a desk. 

The ideal candidate has a combination of education and experience equivalent to high school diploma, with a minimum of three years of experience in the lending industry or related field, including at least one year of experience as a loan officer.

Compensation: Base starting range: $29.00 to $38.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amounts up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amounts up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer