Post-Closing Coordinator I

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

The Post-Closing Coordinator acts on basic post-closing loan inquiries from Members, RCU team members, and/other interested parties while providing a variety of support and administrative duties for RCU’s lending departments including Mortgage, Consumer and Business loans.

• Sort and distribute income and outgoing mail.
• Print, mail, and document mortgage loan disclosures for each second loan file and each first without electronic consent in accordance with regulatory timeframes.
• Collect and disburse incoming loan documentation to loan processor, loan officer or other lending team member, as appropriate.
• Distribute interoffice memos and mail daily including logging receipt of final loan documents.
• Scan loan closing documents.
• Ensure loan filing is current and complete and maintain file vault in good order.
• Answer incoming phone calls and assist or transfer to appropriate team member.
• Process incoming checks using Symitar for loan payoffs.
• Schedule pickup and delivery of loan packages and documentation.
• Prepare and maintain daily logs and document incoming re-conveyances.
• Manage incoming faxes and distribute on a routine basis.
• Organize and file incoming final title policies, recorded deeds of trust and closing statements.
• Locate and distribute loan files as requested by the staff, lending partners and/or regulatory authorities.
• Record, box, and ship closed, cancelled, denied and paid-off loans to storage facility.
• Organize office supplies in designated area and order as needed.
• Ensure proper mortgage disclosures are located within file prior to loan audit.
• Prepare and process re-conveyances on first mortgages with servicing department.
• Prepare second mortgage demand statements when requested.
• Process subsequent re-conveyance documentation with outsource vendor.
• Prepare, review and submit pre- and post-closing quality control audit files on a timely basis.

• Knowledge of modern office administration techniques and methods.
• Skill in the operation of a personal computer with word processing and spreadsheet software and Internet and intranet access.
• Ability to operate Internet based loan origination software.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union team members.

• A combination of education and experience equivalent to a high school diploma and a minimum of one year of experience in the lending industry or related field.

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

Compensation: Base starting range: $22.00 to $27.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

•   Local financial institution, providing unparalleled service since 1950

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

•  Voted Best Places to Work in the North Bay 19 years in a row

•   World-class employee engagement scores

•  Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer